Rachael Hanvey

Detail oriented administrative professional with over three years of experience providing comprehensive support to executive teams and office operations. Managing administrative tasks efficiently and maintaining strict confidentiality. Strong organisational skills and communication abilities.

Delivering efficient operational support, streamlining workflows, and providing services to clients and internal teams. Managing administrative processes, maintaining accurate records, resolving customer concerns, supporting daily business functions with professionalism and reliability. Strong team player with an ability to multitask, adapt, and contribute to a positive and productive work environment.

With this experience I am looking to further my skillset and knowledge in a position that will allow me to grow as an individual.

Business Support Administrator - OMC Business Solutions

(2023-04)

Working within the travel industry to create high quality tailored itineraries. Collaborating directly with clients and travel agents to gather all relevant information, ensuring accuracy, personalisation and exceptional service throughout the planning process.

• Provide management of multiple complex projects, ensuring delivery and efficiency under tight deadlines.
• Creating premium travel itineraries tailored to the unique preferences of luxury clientele.
• Producing engaging and detailed descriptive travel components including accommodation, excursions, and transfers.
• Reviewing and verifying all documentation to ensure seamless arrangements from beginning to end.
• Building and maintaining strategic partnerships with international agents.
• Establishing long term collaboration with partners and suppliers in destinations across the Nordics and travel industry.
• Ability to adapt and respond quickly to projects with evolving requirements.
• Utilising data tracking and analysis to improve operational systems.
• Manage incoming and outgoing correspondence, including email and telephone inquiries.
• Maintain accurate records, files, and databases in compliance with company procedures.
• Prepare documents, reports, meeting materials, and presentations as required.
• Working on all Zoho databases.

Personal Assistant - Private Client

(2022-01 - 2023-03)

• Support the individual with all aspects of personal and business administration.
• Manage VAT records, process invoices, and oversee stock control to ensure smooth operations.
• Use Microsoft Excel daily to organise, update, and maintain accurate business data.
• Handle incoming phone calls to coordinate meetings and appointments.
• Place orders and manage supplier communications on behalf of the business.
• Assist with day to day administrative tasks, including filing, data entry, and document preparation.
• Manage incoming and outgoing correspondence such as emails, phone calls and mail.
• Support the organisation of meetings, including scheduling and preparing materials.
• Maintain accurate and up to date records, spreadsheets, and internal systems.

Events & Catering Assistant - Rockingham Motor Speedway

(2017-01 - 2021-12)

• Efficiently organise activities, timelines, and logistical details to ensure seamless event execution.
• Collaborate with clients to deliver events that meet high standards and exceed expectations.
• Plan and implement advertising and marketing strategies to promote events.
• Serve as front of house engaging directly with customers and suppliers to build strong, lasting relationships.
• Coordinate all aspects of participant involvement to ensure punctuality, smooth operations, and professional experiences.

Front of House Waitress - The Olive Restaurant

(2015-10 - 2016-12)

• Supported all areas of the business, including setup, cleanup, preparation, and equipment maintenance.
• Greeted customers both in person and over the phone, managing bookings and requests.
• Performed administrative tasks such as stock-taking, inventory management, menu creating and promotions.
• Delivered excellent customer service to ensure a positive and satisfying experience.

Business Administration Apprentice - UK Timber

(2014-02 - 2015-09)

• Assist with day to day administrative tasks, including filing, data entry, and document preparation.
• Manage incoming and outgoing correspondence such as emails, phone calls and mail.
• Support the organisation of meetings, including scheduling and preparing materials.
• Maintain accurate and up to date records, spreadsheets, and internal systems.

NVQ Level 2 - Business Administration - Brooke Weston Academy (2008 - 2013)