Rachael O'Connor

I am a motivated and approachable retail assistant with hands-on experience supporting customers in a busy shop environment. Skilled in customer service, teamwork, and working effectively in fast-paced environments, I am confident handling multiple tasks such as serving customers, stock management, and keeping the shop floor tidy. Through my experience, I have developed strong transferable skills in communication, problem-solving, and organisation.

I am reliable, quick to learn, and flexible with availability, making me a positive addition to any retail team.

Charity Sales Assistant - Get Rid Of Donate

(2025-11 - 2026-04)

• Successfully met daily budgets and KPIs, supporting shop targets and service delivery by 90%.
• Effectively managed the shop on allocated days, ensuring smooth operations and maximising sales performance.
• Successfully trained and supported new volunteers, ensuring they understood company procedures and worked confidently.
• Actively promoted the organisation's aim and values through positive customer service and teamwork.
• Maintained excellent control of stock and donations, ensuring the security of stock and cash at all times.
• Assisted in maintaining shop expenditure within the agreed budget.
• Accurately recorded donations and worked closely with the Manager to consistently meet agreed donation targets.
• Communicated management instructions clearly and supported staff and volunteers with daily operations.
• Regularly provided feedback and practical suggestions to improve customer service and shop performance.
• Accurately do displays in the shop to look visually nice in the customer's eyes, while coordinating clothes for a trendy style.

Project Manager - Boundless Boxes

(2023-07 - 2023-09)

• Organised schedules and coordinated tasks to keep operations running smoothly.
• Supported and motivated team members, improving collaboration and productivity.
• Communicated effectively with people from different backgrounds, including community members and children, building trust and positive relationships.
• Adapted to changing priorities and solved problems calmly in fast-paced situations.
• Delivered projects and supported community engagement while meeting deadlines.

BTEC in Software Development Diploma - Software Development - St Francis Xavier College (2016-09 - 2019-06)

GCSEs - English and Maths - Evelyn Grace Academy (2011-09 - 2016-06)

Bachelor degree - Creative Computing - Goldsmiths, University of London