Rachael Stroganovas

Having a vast array of retail, hospitality and education experience, I have demonstrated a high level of competency in delivering customer service and working successfully in a team and independently. Coupled with my academic achievements and soft skills, I am particularly interested in roles where I can build on my personable skills while also picking up new technical skills. I am also particularly drawn to a role with good career progression opportunities as it is one of my goals to eventually lead my own successful team within the organisation I am in.

As a finance officer for two societies at university I have already had a taste of planning, budgeting, and carrying out several events.

Student Support Champion - Arden University

(2022-11)

Main lead on student progression – Using specialist knowledge on progression to communicate with students in relation to the different study paths and provide timetables.

• Creating timetables for retake students using a module running order spreadsheet with consideration to each specific calendar path
• Working with the registry department to fix any errors in progression spreadsheets
• Answering queries via email, phone, face to face
• Using data to release modules manually via iSystem and excel
• Working on emails from kayako within required SLA
• Face to face interaction with lecturers, students and other members of staff
• Helping with any module release issues and liaising with other departments to solve issues
• Correcting timetables and liaising with other departments such as registry
• Processing transfers and group allocations using excel and Kanban via teams
• Liaising with the centre manager in order to group students and provide guidance on each individual students' progression to the student support team

Supervisor - Nando's - City of London

(2022-09 - 2022-10)

Buddy Trainer - Nando's - City of London

(2022-03 - 2022-09)

A pivotal team member as I was able to be flexible and adapt to any station I was positioned at.

• Supervising others during shifts and delegating any additional tasks – cleaning etc
• Cash handling- start and end of day cash handling
• Communicating with external companies via email and phone in relation to queries and bookings
• End of day reports
• Trained and mentored new and junior staff members through health and safety regulations and procedures, as well as on job training for specific roles
• Setting up restaurant for opening

Buddy Trainer - Nando's - City of London

(2017-06 - 2019-07)

Student Success Advisor - Avado Learning - London

(2020-06)

Engaging with student's using Mitel and Salesforce software, to help with course related queries.

• Supporting students with any external issues - AAT, CIPD AND ACCA(Kaplan) related and communicating with the above providers to uphold a good and efficient working relationship between the student and provider
• General administrative tasks- answering queries whilst adhering to company set SLA to provide the best customer care
• Completing extra projects - developing guides for students using apple products
• Liaising with departments in relation to any issues with students learning platforms by reporting and carrying out checks
• Completing regular training to ensure I was up to speed with all company and departmental changes- in person and via Teams
• Ensured strict confidentiality of student information through secure and appropriate filing and storage of documents
• Sensitively supported students navigating difficult situations, offering a safe space to talk, and providing relevant assistance

Church Volunteer Worker - CACOG Charity - London

(2019-11 - 2020-06)

Liaise with Members of the Charity in other departments to create and host events.

• Develop documents using Microsoft Office for events, regular meetings and international events
• Communicate with other companies via email and telephone to organize hall bookings, equipment hires and purchases

Bachelor of Arts - Legal Studies, Law - Staffordshire University (2018-06)

A-Levels - Law, Media - Havering College (2013-06)

GCSE - Jo Richardson Community School (2011-06)