Rachel Adobea Preko

Reliable and hardworking customer service professional with over 10 years of experience in fast-paced environments, including airport operations and restaurant support. Skilled in customer service, stocking, organization, and maintaining high standards of cleanliness and safety. Strong attention to detail with experience handling high customer volumes efficiently. Seeking a Grocery Associate position at Walmart to contribute to excellent store operations and customer satisfaction.

Kitchen Porter (Part-Time) at Fifties Restaurant (2026-01 – Present)

Part-time kitchen porter maintaining cleanliness and assisting with food preparation in a fast-paced environment

• Maintained cleanliness of kitchen, equipment, and workstations in a fast-paced environment
• Assisted with food preparation while following food safety and sanitation standards
• Organized and restocked supplies to ensure smooth daily operations
• Supported team members during busy periods to maintain efficiency
• Followed strict hygiene and safety procedures at all times

Customer Service Officer at Ghana Airports Company Limited (2022-10 – 2025-12)

Customer service professional managing high volumes of passenger inquiries while maintaining service standards

• Delivered excellent customer service by assisting passengers with inquiries and directions
• Managed high customer volumes in a fast-paced environment while maintaining professionalism
• Ensured service areas were clean, organized, and safe for customers
• Verified documents and handled customer information with strong attention to detail
• Collaborated with team members to ensure smooth daily operations
• Followed strict safety, security, and operational procedures
• Resolved customer complaints efficiently to maintain satisfaction

Call Centre Team Lead at Ghana Airports Company Limited (2018-09 – 2022-09)

Team lead responsible for customer support and managing high call volumes in airport operations

• Provided customer support by handling inquiries and resolving issues efficiently
• Managed high call volumes while maintaining professionalism and accuracy
• Maintained detailed records and ensured attention to customer information
• Followed company procedures and service standards consistently
• Collaborated with team members to improve customer satisfaction

Terminal Operations at Ghana Airports Company Limited (2010-10 – 2018-08)

Operations professional overseeing facility cleaning and maintenance in airport terminal environment

• Supervised cleaning and maintenance of terminal facilities to ensure a safe environment
• Ensured compliance with health and safety regulations
• Coordinated with teams to maintain smooth operations
• Monitored cleanliness and organization of high-traffic areas

Hospitality Intern at Holiday Inn Hotel (2009-06 – 2009-09)

Hospitality intern completing rotational training across multiple hotel departments

• Completed rotational training across kitchen, front desk, housekeeping, restaurant, and bar
• Assisted with basic food preparation and kitchen organization
• Maintained hygiene and sanitation in line with health and safety standards
• Supported restaurant service and coordinated with kitchen staff
• Developed teamwork skills in a fast-paced hospitality environment

MSc in Big Data Analytics – Trent University (2026-01)

MBA in Logistics & Supply Chain Management – Cambridge International College (2014-09 – 2016-06)

BA in Tourism & Hospitality – Kwame Nkrumah University of Science & Technology (2006-09 – 2010-06)