Rachel Bakanasa

Im a 20 year old female looking for a customer facing job . I have a lot of experience workind in retai,hospitality and customer service . I posses strong communication and teamwork skills that I can apply to diff aspects of the job.

Bar Staff / Waitress - Hap Solutions/Constellation

(2023-05 - 2026-05)

• Prepare and serve drinks, including alcoholic and non-alcoholic beverages, as per the event menu and guidelines.
• Preserve cleanliness and tidiness of the bar area, ensuring a safe and inviting environment for customers.
• Processed cash and electronic payments, certifying precise change was given and transactions were completed, handling several transactions per day.

Sales Assistant - Uniqlo

(2024-06 - 2024-10)

• Provide exceptional customer service by addressing queries, assisting in fitting rooms, and operating the cash register.
• Manage store operations by handling deliveries, stocking shelves, creating displays, and maintaining a clean environment.
• Ensure compliance with store policies and procedures to minimize loss and maintain smooth operations.
• Collaborate effectively with team members to create a positive and high-performing work environment.

Customer Support and Operations Assistant - SOOK

(2023-07 - 2023-09)

• Perform thorough pre-handover inspections with a detailed checklist to confirm spaces meet high standards, promptly addressing any issues for client readiness.
• Guided customers through utilisation of space procedures, demonstrate unit functioning, issue fire safety instructions, and help with customisation.
• Enhanced client space and addressed inquiries, delivering expert guidance on unique features, resulting in a increase in client satisfaction scores.
• Facilitated smooth transitions for different prestigious brands, insuring seamless occupancy in 5 prime Central London locations.

Waitress - The House of Chakula

(2021-07 - 2023-09)

• Outstanding interpersonal and communication skills, ensuring effective interaction with customers and fellow team members.
• Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail to deliver seamless service.
• Knowledge of food safety and hygiene practices, establishing customers a safe and clean dining experience.

Retail Assistant - Crep Select

(2021-11 - 2023-08)

• Providing excellent sales service to maintain high levels of client satisfaction by accurately processing payments and keeping the shop presentable to assist in visual merchandising.
• Maintaining a well-stocked store to help with sales by arranging the stock room by certain criteria such as trainer size and brand.
• Dealing with a number of client concerns in person or online guaranteeing a positive shopping experience.

A-levels - Mathematics, Physics, Computer Science - Christ the King Aquinas (2021-09 - 2023-05)

Extended Project Qualification (EPQ) - Christ the King Aquinas (2021-09 - 2023-05)

Mechanical Engineering with a Year abroad (South Korea) - Mechanical Engineering - University of Leicester (2023-09 - 2026-05)