Mobile Hairdresser | Business Owner - Norwich
(2026-06)
- Achieved high levels of customer satisfaction by delivering professional hairstyling services.
- Communicated clearly to strengthen client relationships during regular visits.
- Managed travel time between appointments to support consistent service delivery.
- Recorded customer details and payment transactions.
- Tailored hairstyle recommendations to improve overall client satisfaction.
- Promoted hair care products to create extra sales opportunities.
Front of house coordinator - QHotels Collection - Norwich
(2024-05 - 2026-06)
- Worked as part of the front of house team overseeing the smooth operation of the reception area.
- Welcomed guests in a warm and friendly manner, providing guests or hotel visitors with up to date information regarding the hotel and its facilities.
- Made room reservations for guests via telephone or in person using the hotel booking software system.
- Utilised the multi-line telephone system to manage incoming calls effectively.
- Arranged any Spa appointments or golf tee times required for the guests' stay.
- Processed payments and invoices keeping an accurate account of all transactions.
- Completed end of day cash up paperwork for the accounts team.
- Managed reception and reservations inbox, responding promptly to all email correspondence.
- Checked daily arrivals and departures, making sure that all bookings are present and correct.
- Assisted resolving guest queries and complaints politely and professionally providing a swift resolution.
Receptionist - QHotels Collection - Norwich
(2022-07 - 2024-05)
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Answered and helped resolve enquiries from guests, vendors and the general public.
- Directed visitors and guests to appropriate staff, ensuring efficient service delivery.
- Processed cash and card payments, keeping an accurate account of all transactions.
- Conflict resolution. Finding a positive outcome to any complaint received.
- Kept reception area clean and well organised.
Mobile Hairdresser | Business Owner - Norwich
(2020-09 - 2022-07)
- Successfully established and managed a mobile hairdressing business, developing a loyal client base while managing appointments, finances and marketing.
- Delivered a warm, welcoming salon experience in the comfort of the client's home.
- Attended regular training sessions to enhance hairstyling capabilities.
- Adapted to varying client requirements, displaying flexibility and professionalism at all times.
- Processed and recorded customer payments accurately.
- Kept accurate customer files with colour notes, preferences and services delivered.
- Promoted and sold additional services and products, increasing business revenue.
Cabin Service Supervisor - Virgin Atlantic - London
(2007-07 - 2020-09)
- Welcomed passengers onboard, creating a positive first impression and enhancing overall travel experience.
- Completed class-specific security checks and followed onboard service standards per flight.
- Delivered customer service by prioritising passenger comfort, ensuring satisfaction throughout the flight.
- Led cabin crew teams on long-haul flights for Virgin Atlantic, providing guidance and support.
- Trained newly hired flight attendants in professionalism and company values.
- Elevated onboard hospitality standards through detailed planning and in-flight execution.
- Resolved passenger complaints effectively, restoring confidence in airline service quality and maintaining customer loyalty.
Cabin Crew - Virgin Atlantic - London
(1999-02 - 2007-07)
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Ensured safety regulations compliance for passenger security.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights.
- Checked cabin regularly for upkeep requirements and maintained a clean, tidy space.
Trainee hairdresser - Qualified hairdresser - John Oliver Haircutter's - Norwich
(1993-07 - 1999-02)
- Used professional hairdressing tools proficiently under senior supervision.
- Participated in hairdressing training workshops to enhance skills. to expand hairdressing skill set.
- Conducted detailed client consultations to confirm desired results.
- Applied advanced cutting techniques to produce sophisticated hairstyles.
- Established strong relationships with clients through outstanding customer service. through exceptional customer service.
