Veterinary Nurse - Victoria Vets - Glossop, Derbyshire
(2025-04)
- Revised and updated clinical protocols including brachycephalic anaesthesia, premedication for routine surgeries, patient safety and aligning with Linnaeus' standards
- Leveraged extensive industry experience to elevate practice standards and ensure compliance with best practices
- Guided and mentored newly qualified nurses and students, fostering the development of patient and client care skills
- Optimized surgery scheduling through efficient diary planning, enhancing time management
- Adopted a proactive approach to patient preparation for surgery, resulting in significant time savings
Client and Content Senior Manager (clinical board) - VetPartners Clinical Board - Hybrid
(2022-10 - 2024-08)
- Collaborated with the regulations team to identify change requirements and close gaps in new regulatory requirements
- Delivered key priorities for quality improvements and clinical research by running regional meetings with VetPartners practices (clinical board roadshows)
- Supported over 500 small animal practices across the UK to include marketing support and clinical board support
- Sole management of Willows Veterinary Group to include 23 sites for marketing and clinical board supports
- Creation of clinical board annual reports, copy and other materials as well as marketing creation for client facing social media platforms
- Line management of the content, social media and marketing executives
- Supported the development of marketing campaigns to ensure clinical excellence and guidelines followed, resulting in measurable increases in client interactions, sales and other leads
- Worked closely with the Director of Clinical Excellence to develop teams promoting the highest level of patient care by showcasing the latest clinical studies, evidence and content created by our team
Veterinary Systems Trainer - IVC Evidensia - Remote
(2022-04 - 2022-10)
Traveling to support veterinary practices with training on new systems, services and group procedures. Also coaching and mentoring of teams
- Planned and directed daily operations to help team meet objectives
- Implemented employee training, monitored progress and identified knowledge gaps
Clinical Copywriter - Linnaeus - Remote
(2021-03 - 2022-04)
Sole copywriter for the Linnaeus group covering over 80 practices at locations in UK and Ireland
- Aligned group wide written materials to ensure brand management, accuracy of content and precision of standards was implemented
- Working within Linnaeus' marketing department to manage upstream changes and engage with practices to confirm delivery requirements
Clinical Operations Manager - Animal Trust Vets - Dewsbury, Wakefield
(2019-12 - 2021-03)
- Trained and conducted inductions for new team members to oversee adherence to established protocols
- Led a team of 30+ to create and engaged and productive working environment by focussing on wellbeing, career development and work fulfilment
- Implemented audits and reviewed outputs to improve standards of care and implement best practices across all 6 sites
- Performed M&M rounds to ensure consistency in how things are carried out and deliver clinical excellence
Nursing Manager - Westwood Veterinary Practice, IVC Evidensia - Boston Spa & Garforth
(2019-07 - 2019-12)
- Recruited internally by IVC to lead a team of 25 nurses across 2 sites to improve morale and foster a collaborative team culture
- Enhanced profit driven activities across both sites to uncover new revenue streams
- Created client educational evenings and workshops to attract new client base and foster loyalty to the practices
- Delivered interactive sessions to strengthen the relationship between clients and the veterinary team, further enhancing the reputation and community presence of the practices
Clinical Nursing Manager - Holly House Veterinary Hospital, IVC Evidensia - Moortown, Leeds
(2015-10 - 2019-07)
Management of 60+ nurses at a large referral hospital site with two GP practices fostering a culture of continuous improvement, growth and collaboration
- Managed performance issues through constructive feedback and tailored improvement plans, facilitating professional development opportunities such as training and mentoring, and overseeing the day-to-day management
- Visited other IVC practices within the group to support other head nurses and clinical nursing managers. Through tailored guidance and sharing of best practices, this improved patient care, streamlined workflows, and increased profitability across these sites
- Appointed onto IVC's clinical committee to improve standards across all sites within IVC
