Rachel Grant

Detail-focused and organised professional with experience across security vetting, regulated financial services, compliance and case management. Skilled in reviewing and verifying information, identifying discrepancies, maintaining accurate records and handling confidential information in line with established procedures and regulatory requirements. Strong analytical, administrative and problem-solving skills, with experience managing competing priorities, maintaining audit trails and communicating with internal and external stakeholders.

SECURITY VETTING ADMINISTRATOR at ADS Group (2026 – 2026)

5-Month Fixed-Term Contract

• Reviewed and verified sensitive information and supporting documentation as part of security vetting processes.
• Created, maintained and amended applicant records, ensuring information was accurate, complete and appropriately documented.
• Identified discrepancies, inconsistencies and information requiring further review or clarification.
• Maintained confidential records and compliance documentation in line with information security, confidentiality and data protection requirements.
• Worked within established procedures and managed competing priorities in a fast-paced, time-sensitive environment.
• Applied sound judgement when reviewing sensitive information and identifying matters requiring further investigation or escalation.
• Key achievement: Developed practical experience in security vetting administration, information assurance, compliance documentation and handling sensitive information.

COLLECTIONS OFFICER at BNP Paribas Leasing Solutions (2024 – 2026)

• Managed end-to-end case management within a regulated financial services environment.
• Reviewed financial information, supporting documentation and customer records to assess risk and support evidence-based decisions.
• Identified discrepancies and reviewed complex information to determine appropriate next steps and escalation.
• Maintained accurate case records, audit trails, reports and supporting documentation.
• Applied FCA regulatory requirements, Treating Customers Fairly principles and knowledge of AML, KYC and fraud prevention.
• Handled sensitive financial and personal information in accordance with GDPR and data protection requirements.
• Liaised with customers, brokers, insolvency practitioners, repossession agents and internal stakeholders.
• Managed complex, time-sensitive cases while prioritising competing workloads.
• Key achievement: Developed strong experience in regulated case management, risk-based decision making, investigation and analysis of complex financial information.
• Systems: OnGuard | SIEL | StreamOn | OnDemand | Experian | Companies House | Microsoft Office | CRM platforms

NURSERY PRACTITIONER / CHEF at Butter Daisy, St Peter’s & Busy Bees (2023 – 2024)

• Maintained accurate records, observations and supporting documentation.
• Followed EYFS, safeguarding, health & safety and organisational procedures.
• Handled confidential information relating to children and families appropriately.
• Managed competing priorities across childcare, food preparation and operational responsibilities.
• Built professional relationships with families, colleagues and external professionals.

CUSTOMER SERVICE ASSISTANT / SUPERVISOR at Sainsbury’s (2019 – 2023)

• Supported daily operations across multiple departments while maintaining accuracy and service standards.
• Followed company procedures and handled cash and transactional processes accurately.
• Adapted to changing priorities and supported colleagues across different areas of the business.
• Progressed from Customer Service Assistant to Supervisor responsibilities and trained across multiple departments.

NVQ Level 2& 3 in Art & Design – Wiltshire College

Level 3 in Food Hygiene – Butter Daisy Nursery

Level 2 in Food Hygiene – Busy Bees Ltd

GCSEs in Maths, English Language & Literature, Science, History & Hospitality – Bishop Challenor Catholic School