Purchasing executive - BYTOMIC MARTIAL ARTS LTD - Buckingham
(2022-04)
- Purchasing martial arts/ fitness wear to be sold via our B2B and B2C websites.
- Raising purchase orders with suppliers, based on current inventory levels, forecasts and supplier lead times, to ensure stock coverage for customer requirements.
- Act as liaison between suppliers and our warehouse to book delivery time slots for inbound goods.
- Monitor goods-in to ensure they are processed accurately by the warehouse and taking relevant action against any shortages or issues when necessary.
- Analyse sales and merchandising reports to identify opportunities and trends.
- Build strong working relationships with suppliers.
- Ensure all internal product cost pricing is up to date and reporting anomalies to my commercial director.
- Input purchase orders into the database with 100% accuracy and upload onto the warehouse system.
- Report on KPI's.
- Liaise with the ecommerce team regularly to ensure new products are added to our website ahead of incoming deliveries.
- Merchandising our brick and mortar store.
Client Services Advisor- Retail contract hire - VOLKSWAGEN FINANCIAL SERVICES - Milton Keynes
(2018-01 - 2022-03)
- Dealing with a high volume of inbound and outbound emails and calls.
- Providing high levels of customer service, with excellent industry and product knowledge.
- Making contract amendments when needed, at customers' requests.
- Dealing with customer queries both on the phone and via email.
- Taking ownership and making decisions.
- Using SAP to update and record information.
- Making contract amendments and using Excel to record information
Retail – Store Manager - IBIZA ROCKS SHOP - Ibiza
(2011 - 2017-12)
During this period, I have been fortunate to spend time travelling, whilst also working the summer seasons in Spain, where I have undertaken a range of retail and customer roles, progressing to managerial level.
- Managed staff cover across 3 different stores.
- Recruited, scheduled and managed a team of 10+ employees.
- Dealing with the opening and closing of the store.
- Coordinated employee training.
- Providing outstanding customer service and building rapport with customers, by greeting them, helping them with their enquiries and offering advice for their holiday.
- Organising daily tasks/ staff rota.
- Promoting and upselling store products as well as tickets for the brands events.
- Customising clothing.
- In charge of visual merchandising- creating appealing visual displays throughout the store and window display to push sales.
