Rachel Macleod

Care Assistant

Talent

StornowayMember since June 6, 2026

Customer service and client supportStrong verbal and written communicationAdministrative support and coordinationMicrosoft Office (Word, Outlook, Excel)Scheduling and diary managementHandling confidential information (GDPR awareness)Problem-solving and decision makingAbility to work independently in remote settingsTime management and organisationBuilding trust and rapport with customersDigital systems, email, and online platformsConfident using digital systems, email, and online platforms

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Customer service and client supportStrong verbal and written communicationAdministrative support and coordinationMicrosoft Office (Word, Outlook, Excel)Scheduling and diary management

About

Reliable and highly organised professional with over 10 years' experience delivering customer-focused support within community settings as a self-employed Care Assistant. Proven ability to manage administrative tasks including scheduling, record keeping, and client communication while maintaining high standards of service. Now seeking to transition into a new role using the skills I have gained over the years.

Experience

Care Assistant - Self-Employed

(2016-04)

Delivered tailored support including personal care, medication assistance, and daily living support
Built strong, trusting relationships with clients and families through clear and empathetic communication
Managed administrative duties including scheduling, invoicing, and maintaining accurate records
Liaised with healthcare professionals and multidisciplinary teams
Ensured strict adherence to confidentiality, safeguarding, and data protection standards
Adapted quickly to changing client needs and priorities
Successfully ran a self-employed service for over 10 years
Recognised for reliability, professionalism, and high-quality care
Developed strong transferable skills in communication, organisation, and problem-solving