Rachel Thompson

Dedicated Caregiver with extensive experience in managing daily responsibilities for four young children. Developed strong organisational, communication, and problem-solving skills through effective advocacy and support for educational needs. Motivated to return to the workforce, offering a robust work ethic and transferable skills aimed at contributing positively to future roles.

Customer Service Advisor at Universal Credit (2017-02 – 2017-07)

• Delivered exceptional customer service by proactively resolving customer queries and enhancing their experience.
• Maximised customer satisfaction by resolving service issues promptly.
• Resolved customer service enquiries with speed and accuracy, ensuring a positive customer experience.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Utilised empathy and approachability to assist customers in resolving product range issues, improving their satisfaction.

Customer Service Assistant at St James Court (2012-03 – 2012-10)

• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Collaborated with team members to achieve target results.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

GCSEs – All Saints catholic college (2009 – 2009)