Rachel Westmore

Results-driven Sales Advisor with knack for connecting with customers and boosting sales. Increased client retention through personalised service and upselling techniques. Known for turning customer interactions into repeat business and fostering strong relationships.

Sales advisor - Bensons for beds - Waterlooville

(2019-05)

• Offered friendly, efficient customer service and handled challenging situations with ease.
• Kept appropriate stock levels to match expected demand.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Boosted brand reputation with demonstration of product knowledge.
• Maintained quality assurance standards for all products and services.
• Increased current product and service sales through knowledgeable customer advice.
• Devised pitches and presentations targeted to client needs for improved deal closing.
• Facilitated smooth checkout process, enhancing customer satisfaction levels.
• Increased sales through effective negotiation and persuasion techniques.
• Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
• Delivered excellent customer service by addressing and resolving queries.
• Coordinated special events promoting new product lines.
• Increased revenue by upselling and recommending products.
• Developed plans and strategies to promote continuous improvement.

Sales assistant - Homebase - Chichester

(2017-01 - 2019-05)

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Built strong relationships with regular customers for repeat business.
• Demonstrated product usage and features to customers.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Processed returned or exchanged items and provided refunds to customers.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Engaged customers to enhance in-store experience and provide outstanding customer service.

Bachelor of education - Education - Roehampton University (2010-06) London

A-Levels - English, science, physical education - Harrow weald college (2006-08) London