Radhika Sapkota

A Business graduate who pursues a master's in Business Administration with professional experience. Enthusiastic and hard-working, seeking a job in the professional sector to gain further industry-related work experience.

Experience gained in the banking sector and excellent time management and communication abilities. Passionate about combining guest service and problem-solving skills, with the knowledge gained from my academic knowledge and professional practice within a fast-paced environment.

Team Member - Premier Inn - UK

(2022-04)

Opera Knowledge. Communicating with different guests despite the language barrier and ensure excellent guest relations and provide exceptional customer service.

• Initiating in solving guest's problems.
• Up selling hotel products and services to the guests.
• Ensuring good communication with all the department especially with Reception.
• Operating the till and processing transactions for 40+customers in an average shift.
• Gained confidence in dealing with difficult situations, such as resolving customer complaints and managing their expectations.
• Training for the new crew members.

Administrative support - Hariyom Trading Pvt. Ltd. - Nepal

(2019-03 - 2021-10)

Work as an Administrative support. Gained experience regarding data management and financial services.

• Payroll and Benefits Administration: Support the payroll process by collecting and verifying employee time sheets and managing employee benefits enrollment and inquiries.
• HR Assistance: Run recruitment processes by posting job vacancies, screening resumes, and coordinating interviews. Maintain employee records and help with onboarding new hires to ensure a smooth transition.

Trainee (Internship) - Rastriya Banijya Bank Ltd. - Nepal

(2018-10 - 2018-12)

• Performed Anti Money Laundering (AML) checks and Know Your Customer (KYC) data entry functions of over 100 customers each day into the bank system, ensuring data integrity and accuracy.
• Activated mobile banking facility of over 50 customers each day.
• Produced cheques and banking statements for over 50 customers in a day.
• Provided excellent customer service to a wide range of customers.

MBA - Business Administration with Professional Experience - York St. John University, London Campus (2021 - 2023)

Bachelor - Business Administration (BBA) - Ritz College of Engineering and Management (2015 - 2019)

Higher Secondary Education - Kathmandu Model College (2013 - 2015)