Radmila Stepane

I am an independent, hard-working individual with many years of cleaning experience looking for part-time work in or around the local areas. I always aim for the highest standard of work and enjoy what I do. I am immediately available for an interview and am ready to start work at short notice.

Friendly and reliable with knack for creating welcoming environments. Excellent communication and teamwork skills ensure smooth interactions with both customers and colleagues. Quick learner who adapts easily to new tasks and enjoys contributing to positive atmosphere.

Eager to bring enthusiasm and dedication to new role in customer-focused setting.

Barista - Chateau Caffe - Hoddesdon, Hertfordshire

(2019-03)

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
• Maintained clean, hygienic food service counters through regular sanitisation.
• Greeted and connected with every customer, recommending drinks and pastries.
• Cleaned and sanitised work areas, utensils and equipment.
• Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
• Maintained calm demeanour during high-volume periods and special events.
• Received and accurately processed customer payments.
• Maintained highest standards of conduct and personalised customer service.
• Described menu items to customers and suggested products based on stated preferences.
• Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
• Wrapped and packaged prepared food for customer takeaways.
• Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
• Resolved customer disputes with tact and professionalism.
• Led training sessions for new staff on coffee preparation techniques and customer service excellence.
• Reheated foods designed to be cooked ahead of time, maintaining high efficiency for customers.
• Portioned food onto plates, garnished items and presented items to customers.

Plant cleaner - Scottish Power - Hoddesdon, Hertfordshire

(2015-11 - 2019-02)

• Removed waste and disposed trash, recycling and following waste control and management procedures.
• Finished cleaning jobs to client specifications and deadlines.
• Identified sharp objects to avoid accidents and injuries, applying protective measures.
• Applied spray or foaming chemicals to glass and mirrors, polishing to shine.
• Managed the inventory of cleaning supplies, reporting low stock levels to supervisors to prevent shortages.

Cleaner - Gasda Cleaning Contracts and Services

(2013-10 - 2015-08)

• Cleaning Bar & Surrounding Areas
• Dusting and Mopping Floors
• Cleaning the Garden and Parking Areas
• Supervising Other Cleaners
• Working To Health & Safety Regulations

Cleaner - Self-Employed

(2009-02 - 2013-10)

• Domestic & Commercial Cleaning Services including Vacuuming, mopping, dusting, ironing and any other services the client's desire
• Booking and keeping accurate records
• Preparing Quotes, Invoices and After Care Service (if required)
• Excellent Time Keeping
• Good Communication Skills

A-Levels - Logistics - RVT - Riga, Latvia (2002-09 - 2004-07)