Rafaela Agostinho

I am a compassionate and hardworking Health &

• Social Care professional with over 10 years of experience supporting vulnerable adults and elderly residents in care settings. Skilled in personal care, medication assistance, safeguarding, teamwork, and maintaining high standards of care. Experienced working both independently and as part of a multidisciplinary team in residential and healthcare environments. A reliable, positive, and self-motivated individual who is passionate about helping others, building professional relationships, and continuously developing new skills. Strong communication abilities with a caring and patient approach towards clients, colleagues, and families. I am working for at James Paget University Hospital currently however I have previous experience supporting coordinators as well as working a permanent contract as Receptionist at Newberry clinic and The Cove at JPUH. I continue to provide reception support at various departments within James Paget hospital and here are a few examples: ENT

• Gynaecology

• Urology

• Theaters; discharge unit; vaccination hub and a few others. I have experience with spreadsheets, outlook, Ipm, E-referral Services as well as other IT systems that operate within the trust.

I have a good knowledge using printers ie: scanning, photocopying or printing to then file documents appropriately and accordingly for record keeping. I have experience in booking clinics and maintain a good contact with patients and staff.

Senior Healthcare Assistant (Band 3) - James Paget University Hospitals NHS Foundation Trust - Great Yarmouth

(2019-01)

• Delivered high-quality patient care within a busy hospital environment
• Assisted patients with personal care, mobility, nutrition, and daily living activities
• Supported registered nurses with clinical duties and patient observations
• Recorded and maintained accurate patient documentation and care records
• Monitored patients' wellbeing and escalated concerns appropriately
• Assisted with moving and handling procedures safely and effectively
• Maintained infection prevention and control standards at all times
• Provided emotional support and reassurance to patients and families
• Worked collaboratively within a multidisciplinary team to ensure excellent patient care
• Supported the training and guidance of new staff members where required
• Demonstrated strong communication, professionalism, and compassion in a fast-paced NHS setting

Receptionist - Newberry Clinic, Gorleston - Gorleston

(2022-01 - 2025-01)

• Welcomed patients and visitors in a professional and friendly manner
• Managed incoming telephone calls, emails, and appointment bookings
• Maintained accurate patient records and updated confidential information
• Liaised with healthcare professionals and administrative staff
• Handled general reception duties including filing, scanning, and data entry
• Assisted patients with enquiries and provided excellent customer service
• Ensured the reception area remained organised and professional at all times
• Worked efficiently in a busy healthcare environment while maintaining confidentiality

Care Assistant - VP Forensics

(2019-01 - 2020-01)

• Provided compassionate, person-centered care to residents in a complex needs environment
• Assisted with daily living activities including personal hygiene, feeding, hydration, and mobility
• Delivered specialized clinical support, including stoma care and blood glucose monitoring
• Maintained accurate records of care and observed changes in residents' health and wellbeing
• Worked collaboratively with healthcare professionals to ensure residents' comfort, safety, and dignity

Care Assistant - Norse Care – Lydia Eva Court, Gorleston - Gorleston

(2016-02 - 2019-01)

• Assisted residents with all aspects of personal care and daily living
• Supported residents with medication administration
• Maintained accurate care records and paperwork
• Promoted dignity, independence, and wellbeing
• Worked effectively as part of a care team to deliver high-quality support

Care Assistant - Salisbury Home Care for the Elderly - Great Yarmouth

(2015-05 - 2016-01)

• Assisted elderly clients with personal care and meal support
• Built professional and respectful relationships with residents
• Ensured residents were treated with dignity and equality
• Supported residents to maintain comfort and independence

Support Worker / Care Assistant - Genesis Residential Home Care

(2015-02 - 2015-05)

• Assisted clients with personal hygiene and daily routines
• Supported medication administration and meal preparation
• Helped with household tasks and maintaining residents' rooms
• Accompanied clients on outings and social activities
• Encouraged independence and a positive quality of life

Receptionist / Customer Service Assistant - Happy View Takeaway - Great Yarmouth

(2013-07 - 2018-01)

• Managed telephone orders and customer enquiries
• Operated tills and processed payments accurately
• Prepared and packed customer orders efficiently
• Delivered excellent customer service in a fast-paced environment

Customer Service Assistant - Istanbul Kebab

(2014-01 - 2014-12)

• Took customer orders and answered phone enquiries
• Packed and prepared food orders
• Worked efficiently within a busy team environment

Nursery Assistant - Great Yarmouth Nursery - Great Yarmouth

(2014-01 - 2014-12)

Voluntary Work Experience

• Assisted children with learning and development activities
• Helped children work towards developmental targets

Childcare Assistant - Penguin Playgroup

(2012-01 - 2012-12)

Voluntary Work Experience

• Supported children's daily needs and wellbeing
• Ensured a safe and positive environment for children

Award - Level 2 Child Care & Development - Great Yarmouth College (2014-01)

GCSE - English - Caister High School (2013-01)

GCSE - Portuguese - Caister High School (2013-01)

GCSE - German - Caister High School (2013-01)

GCSE - Mathematics - Caister High School (2013-01)

GCSE - Science - Caister High School (2013-01)

Award - Demonstrating Enterprise - Caister High School (2013-01)

Award - Exploring Enterprise - Caister High School (2013-01)