Account & Booking Cordinator - Tender365 Care (UK) LTD - Slough, Berkshire
(2021-06)
- Manage high-volume healthcare staffing requests, ensuring efficient allocation of healthcare professionals to meet client requirements and service level agreements.
- Act as the primary liaison between clients, healthcare workers, and internal departments to ensure seamless service delivery.
- Coordinate complex rotas, workforce planning, and staff deployment across multiple healthcare settings.
- Deliver out-of-hours and on-call operational support, responding promptly to emergencies, urgent staffing gaps, and service escalations.
- Support recruitment activities including candidate screening, compliance checks, onboarding processes, and maintenance of personnel records.
- Maintain accurate staffing records, bookings, availability schedules, and compliance documentation using internal management systems.
- Investigate and resolve complaints, incidents, and operational challenges professionally and efficiently.
- Build and maintain strong client relationships, contributing to client retention and business growth.
- Identify opportunities to improve operational processes and service delivery standards.
- Ensure compliance with CQC standards, GDPR requirements, company policies, and healthcare regulations.
Volunteer Experience - Micro Rainbow
(2022-11)
- Provided translation services between Kiswahili to English to support Asylum Seeking individuals with a specific purpose to assist them with support they may require such as community programs, documentation, or educational materials
- Ensured accuracy and cultural sensitivity in translations to effectively communicate messages
- Assisted with interpreting during events or meetings, bridging language barriers for participants
- Collaborated with teams to produce bilingual resources, enhancing accessibility and inclusivity
Support Worker – Children (Weekend Part-Time) - One Call 24 LTD Agency
(2025-11)
- Provide safe, structured, and child centred support to children and young people in line with individual care and support plans.
- Support children with daily living routines, emotional wellbeing routines, behavoiur management, social development, and positive behaviour.
- Maintain accurate written records, incident reports, and daily logs in .
- Work closely with care coordinators, families, schools, and external professionals to ensure consistent support.
- Follow safeguarding, confidentiality, and health and safety procedures at all times.
- De-escalate challenging situations calmly and appropriately, ensuring the safelty and wellbeing of children and others involved.
Support Worker – Adults & Children (Weekend Part-Time) - Careline Agency
(2025-11)
- Deliver person-centred support including personal care and wellbeing monitoring.
- Maintain accurate records and liaise with coordinators and professionals.
- Follow safeguarding, confidentiality, and health & safety procedures.
Administrative Assistant - Eureka Enterprise - Slough, Berkshire
(2020-06 - 2021-08)
- Coordinated office operations, managed correspondence, and ensured smooth day-to-day activities
- Handled sensitive information with discretion, maintaining a high level of confidentiality
- Supported accurate data entry, record-keeping, and database updates
- Scheduled staff shifts and ensured seamless allocation of personnel to clients
- Provided excellent client service and responded to inquiries professionally
Community Development Coordinator - ELAINE SMITH - Glasgow, Glasgow City
(2017-03 - 2017-05)
- Facilitated community-based projects by collaborating with internal and external stakeholders
- Communicated effectively with diverse audiences, maintaining enthusiasm and clarity
- Prepared and disseminated documents related to ongoing community initiatives
- Maintained accurate records and statistics within organizational systems
Care Support Worker - Kare Plus Oxford & Kare Plus Reading
(2018-08 - 2020-04)
- Assist with patient hygiene, mobility, and nutrition needs
- Monitor and record patients vital signs and report abnormalities
- Support patients with mobility aids and transfers (wheelchairs, hoists, walking frames)
- Maintain patient comfort and dignity at all times
- Document care activities accurately and promptly
- Support the safeguarding and safety of vulnerable patients
- Uphold confidentiality, professional boundaries, and respect for patients rights
- Assist in end-of-life care with compassion and sensitivity
Care Support Worker - HMB Care Services Agency
(2018-08 - 2020-04)
- Assist with personal care and daily living tasks
- Provide emotional support and companionship
- Monitor health, wellbeing, and assit with medication
- Promote independence, dignity and choice
- Keep accurate records and communicate effectively with others
Communications Intern - SARAH NJUGUNA - Thika, Kenya
(2015-02 - 2015-12)
- Managed social media accounts, analyzing insights and optimizing content strategies
- Created engaging content and monitored campaigns to meet business goals
- Supported the implementation of internal communication plans
