Rahat Rahman

A dedicated, resourceful and highly motivated graduate combining a 2:1 BSc (Hons) in Business Management (Human Resources) with strong administrative and organisational skills. Able to effectively manage and prioritise multiple tasks, ensuring tight deadlines are met even in high pressure environments whilst maintaining the highest standards of quality. Strong interpersonal and communication skills, builds positive working relationships with colleagues and external parties, and enjoys being part of high performing teams.

Positive and proactive, an astute problem solver, quick to grasp new concepts, and is committed to continuous personal and professional development.

Administrator at Your World Healthcare (2022-11 – 2023-04)

• Greeting participants, enqueuing and allocating to the correct bay.
• Deal with enquiries with regards to the research project.
• To collect and maintain accurate patient information when arrival into diary.
• Responsible for ensuring that accurate work is completed within the time limits and standards set
• To work effectively both independently and as a team member
• Undertake training of new staff as directed by Line Manager and/or other managers.
• To deal with requests and enquiries and forward them to the relevant team member
• To work flexibly and provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

NHS Administrator at Islington Central Medical Centre (2022-03 – 2022-08)

• Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.
• Processing work flow items on EMIS, Uploading E-consultations, E-referrals, Filing retrieving and clinical letters
• Sending out e-mails
• Taking messages and passing on information
• Computer data entry/ data allocation and collation; processing and recording information in accordance with Practice procedures.
• Providing clerical assistance to Practice staff as required from time to time
• Dealing with clinical waste
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
• Checking emergency trolley, ensure medication is up to date and checking it off from the check list.

Selling Partner at John Lewis (2021-11 – 2022-01)

• Greeting and assist customers.
• Answering enquiries in person and online
• Till Operation such as handling credit card, cash, refund/exchanges, collection or delivery, online orders, data entry.
• Recovery, tidying up and putting items back in the right place.
• Maintain polite and professional communication in person and via phone.

Selling Partner at John Lewis (2021-07 – 2021-08)

• Greeting and assist customers.
• Answering enquiries in person and online
• Till Operation such as handling credit card, cash, refund/exchanges, collection or delivery, online orders, data entry.
• Recovery, tidying up and putting items back in the right place.
• Maintain polite and professional communication in person and via phone.

Admin Assistant (voluntary) at Peabody (2019-09 – 2021-07)

• Handling office tasks, such as filing
• Screening phone calls and routing callers to the appropriate party
• Data entry
• Deal with customer queries via telephone and face to face
• Greet and assist visitors
• Maintain polite and professional communication via phone and email

Customer Service Representative at Zar Zars Restaurant (2010 – 2010)

2-week placement

• Delivering high quality service to customers in a professional, polite and friendly manner
• Taking accurate food and beverage orders and serving the tables efficiently
• Assisting colleagues, including cashiers and waiters, during particularly busy times to ensure high quality service

BSc (Hons) in Business Management (Human Resources) – University of East London (2015-09 – 2018-07)

Level 2 Functional skills in Mathematics – Newham College (2012-09 – 2014-07)

Level 2 Functional skills in English – Newham College (2012-09 – 2014-07)

NOCN level 3 Award in Progression (QCF) – Newham College (2012-09 – 2014-07)

NOCN level 2 Award in Progression (QCF) – Newham College (2012-09 – 2014-07)

Level 2 Intermediate Diploma in Humanities – Newham College (2012-09 – 2014-07)

Edexcel BTEC Level 2 Diploma in Creative Media Productions (QCF) – Newham College (2012-09 – 2014-07)

Level 1 NOCN in Developing skills in employment (QCF) – Newham College (2012-09 – 2014-07)