Rahiba Khatoon
Healthcare Administrator and Care Coordinator
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About
Compassionate and highly organised Healthcare Administrator and Care Coordinator with over 20 years' experience across NHS primary care, healthcare administration, recruitment and customer-facing roles. Currently working within a Primary Care Network, coordinating patient care, managing referrals, appointments and multidisciplinary communication using Anima and NHS systems. Holder of a Bachelor of Arts in Counselling Studies awarded by The Open University, with excellent interpersonal, communication and active listening skills.
Passionate about delivering person-centred care, supporting vulnerable patients and improving access to healthcare services. A confident team player who remains calm under pressure while maintaining the highest standards of confidentiality, safeguarding and professionalism.
Experience
Senior GPA / Care Coordinator - Barnet Primary Care Network
(2025-04)
- Coordinate care for patients with long-term and complex health conditions.
- Manage appointments, referrals, follow-ups and patient requests using the Anima system.
- Liaise with GPs, nurses, pharmacists, hospitals, social care and community services to ensure seamless patient care.
- Signpost patients to appropriate healthcare and wellbeing services.
- Maintain confidential patient records in line with NHS and GDPR requirements.
- Respond professionally to telephone, online and face-to-face enquiries.
- Prioritise urgent clinical requests within a busy primary care environment.
Senior Supervisor / Administrator - Dr Shantir Practice
(2022-10 - 2025-04)
- Supervised daily administrative operations within a busy GP practice.
- Managed appointments, referrals and patient registrations.
- Supported clinicians with administrative and operational requirements.
- Maintained accurate patient records and ensured confidentiality.
- Managed complaints professionally and resolved patient enquiries.
- Assisted with staff rotas, reporting and office management.
Recruitment Administrator - Hays Public Sector / Ambitions Employment Agency
(2006 - 2010)
- Coordinated recruitment campaigns and candidate onboarding.
- Maintained confidential personnel records.
- Processed payroll and staffing documentation.
- Liaised with NHS and public sector clients.
- Managed databases and recruitment systems.
Weekend Supervisor - Hollie De Kesyre
Earlier career role that developed excellent customer service, organisation, leadership and communication skills.
Administrator - Forest Care Services
Earlier career role that developed excellent customer service, organisation, leadership and communication skills.
Recruitment Consultant - Temp Exchange
Earlier career role that developed excellent customer service, organisation, leadership and communication skills.
Secretary & Maintenance Manager - Tilko Property Services
Earlier career role that developed excellent customer service, organisation, leadership and communication skills.
Supervisor - Selfridges
Earlier career role that developed excellent customer service, organisation, leadership and communication skills.
Perfumery Consultant - PUIG
Earlier career role that developed excellent customer service, organisation, leadership and communication skills.
Education
Bachelor of Arts - Counselling Studies - The Open University (2021-07)
NVQ Levels 1, 2 & 3 - Health Care A Levels - Business Studies, Law, Information Technology, Media Studies
GCSEs - 7 GCSEs including English, Mathematics and Double Science
