Energy Consultant - UTILITY WAREHOUSE
(2025-03 - 2025-09)
Part of the Utility Partner Scheme, self employed.
- Prospecting for new clients, wanting to switch energy suppliers
Sales Specialist - E.ON Next
(2023-11 - 2024-06)
- Handled inbound and outbound sales calls to renew and switch customer energy contracts
- Maintained detailed CRM records and ensured high standards of customer service
- Consistently met call targets and ensured timely follow-up on all customer inquiries
Online Retail & Dropshipping - Self-Employed
(2022-04 - 2023-06)
- Built relationships with clothing and accessories suppliers for an e-commerce platform
- Managed product listings, pricing, and supplier communication for online reselling
- Explored dropshipping strategies to streamline fulfilment processes
Product Sales Advisor - Mitrefinch LTD
(2018-11 - 2021-06)
- Advised businesses on HR, payroll, and workforce management solutions
- Qualified leads and passed high-quality prospects to field sales
- Conducted needs analysis to recommend suitable software solutions
Telemarketing Executive - Recart LTD
(2018-01 - 2018-08)
- Conducted outbound B2B calls to promote recruitment services
- Qualified prospects for online demonstrations and generated new leads
Account Manager - Westcoast LTD
(1996-10 - 2017-10)
- Managed key customer accounts, processed orders, and provided product updates
- Delivered outstanding customer service while meeting revenue and profit targets
- Conducted induction training for new staff over 18 months
- Being the first point of contact for customers for sales, administration, customer service
- Keeping updated with market changes and making the customer aware
- Liaising with other departments including Product marketing, purchasing, credit control
- Making sure all projects were conducted within a timeframe
- Performing consistently to hit targets on revenue and profits on a monthly basis
- Making sure I work with my team colleagues and providing assistance when requested
- Being proactive and looking to increase customer spend and creating new business
Telesales and Telemarketing - First Choice Health, Prokam Security Systems, Independent Debt Collectors, Olan Mills Photography
(1991-01 - 1996-12)
Held progressive roles in telesales and telemarketing.
- Developed early expertise in outbound calling, lead generation and appointment setting
