Raimonda Akstiniene

Experienced hospitality professional with around 19 years of restaurant and customer-service experience, including eight years in a supervisory role. Confident working in busy, fast-paced environments, supporting colleagues, dealing with customers and maintaining high standards of service. Friendly, dependable and comfortable handling multiple priorities during busy shifts.

Waitress - Croeso Lounge - Swansea

(2015 - 2026)

• Provided friendly and efficient table service in a busy hospitality environment.
• Took food and drink orders accurately and helped ensure guests received prompt, attentive service.
• Processed cash and card payments and responded professionally to customer queries.
• Worked closely with colleagues during high-volume periods to keep service running smoothly.
• Maintained clean, organised and welcoming dining and service areas.

Supervisor - PizzaExpress

(2007 - 2015)

• Supervised front-of-house service and supported the team throughout busy restaurant shifts.
• Helped organise shift duties, supported colleagues and maintained efficient day-to-day service.
• Provided high-quality customer service and handled queries or complaints calmly and professionally.
• Supported and guided team members to maintain consistent service standards.
• Handled payments and helped maintain cleanliness, hygiene and food-safety standards.