QA/Software Management Analyst/Administrator
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I enjoy varied work am great with attention to detail, accuracy, efficiency, have an excellent command of English with a Neutral British accent and can communicate with clientele or Associates at all levels. I have a great understanding of the commercial sector and pride myself on punctuality, accuracy, smart appearance and make a point to be friendly and welcoming to others.
Compliance Administrator at The Best Connection: EMG (2026-01-09 – 2026-06)
Working as an administrator ensuring all invoices were processed, car hires and insurance created to cover the hire period, checking all walkaround checks were completed on a daily basis, flagging any that were not. A letter of infringement was sent to the driver as a warning. Travel permits required for International travel. Checking taco's downloaded, New drivers had cpc's. Ensuring all issues and work was cleared on a daily basis with no outstanding tasks left to do.
Logistics/Financial Administrator & Distribution/Financial Administrator at FURNITURE VILLAGE (2021-05 – 2026-11)
Fielding calls from concerned customers and dealing with un-processed orders with the aim of getting outstanding orders delivered. Processing customer payments and checking their IFC applications to check their creditworthiness. Cross-reference authenticity of applicant's identity & verify they were approved using a software package called Credit Master [now using Novuna] linked to the Finance Company.
Access to this site was limited due to its sensitive nature. This served as interim role which was taken directly after lock-down & involved hybrid working. Quickly trained onto systems which were navigated with ease.
Later promoted to work in the distribution arm of the business being appointed to Distribution/Financial Administrator. Moved to the new Customer Fulfillment Centre in Maidenhead & worked for the company for almost 5 years. This is a very busy high-pressured environment where attention to detail is paramount to the success of the role and is dependent on paying close attention to detail and ensuring the data is accurate.
Responsible for looking after drivers and fleet management which was a very busy, demanding and high-pressured role with compliance/Health & Safety being a major part of the role along with KPI's and following SOP's and protocols. Dealt with complaints and chargebacks, talking to customers to resolve issues in a timely fashion to avoid exposure and contact from 3rd parties. Needed to be highly organised, efficient and communicate at a high level.
The job role is varied and includes training new starters, ensuring they work on the correct aspects of the role, are performing as expected and are able to meet set targets. High standard of written and spoken English and communicate very effectively with clients.
QA Management & Quality Control Analyst at OSCARTECH-UK Ltd (2021-03 – 2022)
Supporting the department with testing their software using manual testing & regression testing before "going live" in March 2021 once government approval was granted. Set pre-scripted testing: Integration testing: Ensuring the database used by the laboratory for Covid Test Results and samples being admitted worked to a functional level and successfully able to import data held on [customers] patients/travelers, could be successfully cross-referenced and accessed in order to update test barcodes from Covid samples and assign to the correct customer. The system was reliant on the patient activating their barcoded test sample on the system, before sending off to the lab.
Issues arose when the customer failed to do this or did not use the tests in the order prescribed, safeguard the identity of each sample, so that the correct test was attributed to the right family member. Lots of regression testing, software updates and new testing scenarios had to be written in order to capture the correct formats/scripts required for each test. Good communication skills were required in order to ensure clarity & progression.
Submit updated error logs, dump-states and back up cases to succinctly describe faults such as invalid barcodes, slow system response and connection issues.
Mobile Applications Software Tester/Analyst Supervisor at W.A. CONSULTING Ltd [on behalf of SAMSUNG] (1998-01-01 – 2020-03)
Started off in a test Analyst role and had worked with the manager in a previous role in another company. Due to unforeseen circumstances the Assistant test lead had to leave unexpectedly and was asked to help take over the submission of daily figures along with forward planning for regression testing and automation.
GCSE in General Education – Wexham Secondary School (1985 – 1989)
A Level in Law, Business Studies, Communication Studies – Windsor & Maidenhead College (1989 – 1991)
HND in Business Studies – Slough College (1991 – 1993)
