Raja Ibad Bin Usman

Reliable, hardworking, and enthusiastic individual with strong customer service and teamwork skills. Experienced working in fast-paced retail and office environments, with the ability to communicate confidently, stay organised, and work efficiently under pressure. Passionate about delivering excellent service, helping customers find the right products, and maintaining high shop-floor standards.

Friendly, flexible, and eager to learn, with a positive can-do attitude that matches the values of Screwfix.

Retail Assistant - JD Sports - Newbury Park

(2023-12 - 2024-08)

• Welcomed and assisted customers, helping them find suitable products.
• Delivered excellent customer service in a fast-paced retail environment.
• Processed payments, refunds, and exchanges using till systems.
• Handled customer complaints professionally and resolved issues efficiently.
• Received deliveries, replenished stock, and maintained warehouse standards.
• Assisted with stock rotation, inventory checks, and maintaining accurate stock levels.
• Worked towards sales targets and recommended alternative products when needed.
• Maintained a clean, organised, and visually appealing shop floor.
• Worked closely with colleagues and supervisors as part of a team.

Administrative Assistant - IQ Financial Accountants - London

(2024-09)

• Supported the daily running of the office through data entry, filing, and client communication.
• Assisted with document preparation and record management, maintaining accuracy and confidentiality.
• Handled phone and email enquiries promptly and professionally.
• Worked as part of a team to complete administrative projects and meet deadlines.
• Developed strong organisation and multitasking skills while maintaining high attention to detail.

Seven GCSEs - Including English, Maths and Computer Science (2023)

A-Levels