Raja Yousaf

I am known to be an approachable person. I am very flexible in my approach to work and can adapt very quickly to new environments. I work very well to deadlines and am used to this as I must make sure certain jobs are completed in time to avoid security breaches.

I am always determined to succeed in any task given especially when it comes to front of house/customer service. I am currently pursuing new opportunities in the security field and I believe I can be a valuable asset to any organisation due to my 5+ years of experience in this field.

Telecommunications Assistant - NHS

(2023-03 - 2025-11)

• Provide front-line customer service to patients, handling a wide range of queries with empathy, clarity, and professionalism.
• Manage face-to-face communication with colleagues, clinical teams, and doctors, ensuring accurate handling and distribution of bleeps, pagers, and internal communications.
• Respond to and resolve queries from doctors, nurses, administration staff, and other hospital departments, ensuring smooth information flow across the organisation.
• Communicate with external hospitals and healthcare partners to coordinate information, transfer calls, and support multi-site operations.
• Act as a first point of contact during emergencies, including fire alerts, cardiac arrests, and other critical medical situations—following strict protocols, escalating appropriately, and maintaining calm under pressure.
• Deliver consistently high standards of customer service, managing complaints effectively and ensuring patient and staff satisfaction.
• Maintain accurate records, follow data-protection procedures, and adhere to NHS policies to support safe and efficient service delivery.
• Use telecommunication systems, switchboards, and emergency call procedures with a high level of accuracy and attention to detail.

Bike Builder (Temporary) - Smyths Toys

(2022-11 - 2022-11)

• Trained as a bike builder
• Working in the warehouse to maintain availability for bikes
• Assisting customers with large and heavy items
• Helping collegues with various tasks throughout the store
• Maintaining tidiness of the warehouse to a high standard at all times

Delivery driving - Self Employed

(2022-06 - 2022-10)

• Managing my own shifts
• Providing a high level of customer service
• Maintaining safe deliveries at all times

Safeguarding officer - Amulet Security

(2022-03 - 2022-06)

Client: Avanti West Coast

• Ensuring the safety of all passengers and staff, staying vigalent at all times
• Patrolling platforms
• Providing a high standard of customer service
• Helping customers getting on and off trains
• Searching the premises to ensure the safety of everyone at all times

Security Guard - Corps Security

(2021-08 - 2022-02)

Client: Western Power

• Front of house duties- customer service
• Liasing with maintenance
• Taking in parcels
• Patrolling grounds
• CCTV monitoring retail assistant - Smyths Toys

(2021-04 - 2021-07)

• Providing a high level of customer service
• Assisting collegues with various duties throughout the store
• Trained in cross-selling
• Re-stocking shelves
• Stock taking

Security Guard - Staffordshire University

(2015-08 - 2021-03)

• Ensuring the safeguarding of all students and staff on university grounds
• Front of house duties-customer service
• Collabrating with the team to ensure that the facility is safe at all times
• Performing scheduled and random checks of designated areas throughout the university to check for any security breaches
• Monitoring security cameras in the control room
• Locking and unlocking of bulidings, including checking all security alarms
• Issuing guest passes to external guests and temporary passes for student /staff using salto (access control system)
• Assisting the maintenance staff for securing an area during a maintenance emergency
• Attending emergency situations and ensuring all guidelines are met
• Logging all incidents in the DOR (Daily occurance record) and then uploading to the incident report system
• Managing jobs requested through SIDS (access control system) to help staff around the campus
• Maintaining a profesional and effective realationship with the local emergencies

Machine Operator/Setter - Manor bakery

(2014-07 - 2014-12)

• Packing of baked goods
• Operating machinery and ensuring there are no bottlenecks
• Loading machinery and cleaning after shift
• Working as a team to make sure that the production standards are met

Data Entry - Royal Mail

(2011-10 - 2011-12)

• Daily admin duties
• Checking unreadable writing flagged by computer system
• Re-entering addresses so post/parcels can be sent to the correct place
• Meeting daily targets

Warehouse Worker - New Look

(2010-07 - 2012-09)

• Assisting drivers with deliveries on a national scale
• Loading and unloading of vehicles in a safe manner
• Loading and unloading goods in the warehouse
• Stock Control
• Ensuring the warehouse was a clean and safe environment at all times
• Meeting daily targets

Head waiter - Shalimar Restaurant

(2006-05 - 2008-10)

• Food preperation for the day ahead
• Maintaining cleanliness and hygiene within the restaurant at all times
• Working to food preparation to health and safety guidelines
• Customer service
• Serving customers and taking payments
• Training new staff
• Stock check
• Ordering stock
• Planning and organising seating arrangements for customers
• Supervising/helping staff to ensure food and service is to an excellent standard

Bussiness Foundation - Staffordshire University (2008 - 2010)

OCN IT Intermediate - Stoke - on - Trent College (2006 - 2008)

GCSE's - Brownhill's High School (1996 - 2001)