Telecommunications Assistant - NHS
(2023-03 - 2025-11)
- Provide front-line customer service to patients, handling a wide range of queries with empathy, clarity, and professionalism.
- Manage face-to-face communication with colleagues, clinical teams, and doctors, ensuring accurate handling and distribution of bleeps, pagers, and internal communications.
- Respond to and resolve queries from doctors, nurses, administration staff, and other hospital departments, ensuring smooth information flow across the organisation.
- Communicate with external hospitals and healthcare partners to coordinate information, transfer calls, and support multi-site operations.
- Act as a first point of contact during emergencies, including fire alerts, cardiac arrests, and other critical medical situations—following strict protocols, escalating appropriately, and maintaining calm under pressure.
- Deliver consistently high standards of customer service, managing complaints effectively and ensuring patient and staff satisfaction.
- Maintain accurate records, follow data-protection procedures, and adhere to NHS policies to support safe and efficient service delivery.
- Use telecommunication systems, switchboards, and emergency call procedures with a high level of accuracy and attention to detail.
Bike Builder (Temporary) - Smyths Toys
(2022-11 - 2022-11)
- Trained as a bike builder
- Working in the warehouse to maintain availability for bikes
- Assisting customers with large and heavy items
- Helping collegues with various tasks throughout the store
- Maintaining tidiness of the warehouse to a high standard at all times
Delivery driving - Self Employed
(2022-06 - 2022-10)
- Managing my own shifts
- Providing a high level of customer service
- Maintaining safe deliveries at all times
Safeguarding officer - Amulet Security
(2022-03 - 2022-06)
Client: Avanti West Coast
- Ensuring the safety of all passengers and staff, staying vigalent at all times
- Patrolling platforms
- Providing a high standard of customer service
- Helping customers getting on and off trains
- Searching the premises to ensure the safety of everyone at all times
Security Guard - Corps Security
(2021-08 - 2022-02)
Client: Western Power
- Front of house duties- customer service
- Liasing with maintenance
- Taking in parcels
- Patrolling grounds
- CCTV monitoring retail assistant - Smyths Toys
(2021-04 - 2021-07)
- Providing a high level of customer service
- Assisting collegues with various duties throughout the store
- Trained in cross-selling
- Re-stocking shelves
- Stock taking
Security Guard - Staffordshire University
(2015-08 - 2021-03)
- Ensuring the safeguarding of all students and staff on university grounds
- Front of house duties-customer service
- Collabrating with the team to ensure that the facility is safe at all times
- Performing scheduled and random checks of designated areas throughout the university to check for any security breaches
- Monitoring security cameras in the control room
- Locking and unlocking of bulidings, including checking all security alarms
- Issuing guest passes to external guests and temporary passes for student /staff using salto (access control system)
- Assisting the maintenance staff for securing an area during a maintenance emergency
- Attending emergency situations and ensuring all guidelines are met
- Logging all incidents in the DOR (Daily occurance record) and then uploading to the incident report system
- Managing jobs requested through SIDS (access control system) to help staff around the campus
- Maintaining a profesional and effective realationship with the local emergencies
Machine Operator/Setter - Manor bakery
(2014-07 - 2014-12)
- Packing of baked goods
- Operating machinery and ensuring there are no bottlenecks
- Loading machinery and cleaning after shift
- Working as a team to make sure that the production standards are met
Data Entry - Royal Mail
(2011-10 - 2011-12)
- Daily admin duties
- Checking unreadable writing flagged by computer system
- Re-entering addresses so post/parcels can be sent to the correct place
- Meeting daily targets
Warehouse Worker - New Look
(2010-07 - 2012-09)
- Assisting drivers with deliveries on a national scale
- Loading and unloading of vehicles in a safe manner
- Loading and unloading goods in the warehouse
- Stock Control
- Ensuring the warehouse was a clean and safe environment at all times
- Meeting daily targets
Head waiter - Shalimar Restaurant
(2006-05 - 2008-10)
- Food preperation for the day ahead
- Maintaining cleanliness and hygiene within the restaurant at all times
- Working to food preparation to health and safety guidelines
- Customer service
- Serving customers and taking payments
- Training new staff
- Stock check
- Ordering stock
- Planning and organising seating arrangements for customers
- Supervising/helping staff to ensure food and service is to an excellent standard
