Rakesh Minchala

Motivated and customer-focused retail professional with 2 years of experience in fast-paced environments. Skilled in delivering excellent customer service, supporting daily store operations, and maintaining high standards of safety and efficiency. Confident working both independently and as part of a team, with a strong ability to stay calm under pressure. Currently studying an MBA, bringing a growing understanding of business performance, teamwork, and operational improvement.

Retail Assistant - Local Convenience Store

• Delivered high-quality customer service, assisting customers with product queries and ensuring a positive shopping experience
• Handled cash and card transactions accurately, maintaining trust and efficiency at the till
• Replenished stock and ensured product availability, supporting smooth day-to-day store operations
• Maintained store cleanliness and organisation, contributing to a safe and welcoming environment
• Supported busy trading periods, working efficiently under pressure to meet customer demand

Security Staff - Events & Film Sets

• Ensured safety and security at large-scale events, protecting both staff and the public
• Managed entry points, conducted checks, and maintained compliance with safety procedures
• Handled high-pressure situations calmly and professionally
• Provided guidance and assistance to the public, combining security with customer service
• Demonstrated strong awareness of risk, safety, and responsibility

MBA - University of Hertfordshire

BSc - Computer Science - Acharya Nagarjuna University