Ralitsa Georgieva

Friendly, reliable and customer-focused professional with experience in customer service, multilingual customer support and fast-paced operational environments. Experienced in handling customer enquiries, communicating clearly, resolving problems and working accurately under pressure. Also experienced as a warehouse picker, with strong attention to detail, teamwork and time management.

Now seeking a customer-facing role with Boots in Burton-on-Trent where I can use my communication skills and positive attitude to provide excellent service.

Customer Service Agent (Airbnb account) - Telus Digital

(2024-03 - 2025-08)

• Provided customer support for Airbnb-related enquiries and requests.
• Communicated professionally with customers and worked to resolve issues efficiently.
• Used digital systems to manage customer information and support cases.
• Worked in a fast-paced, multilingual customer-service environment while maintaining accuracy and professionalism.

Warehouse Picker - Wincanton / Screwfix - Stafford

(2021-01 - 2021-11)

• Picked and prepared stock accurately for customer orders.
• Followed workplace procedures and safety requirements.
• Worked as part of a team to meet daily targets and deadlines.
• Maintained accuracy and attention to detail in a busy warehouse environment.