Ralph Muller

I am a reliable and attentive professional with over 30 years of experience in the care sector. I bring strong listening skills, a polite and approachable demeanor, and a good sense of humor that helps build positive relationships with colleagues and service users alike. My background includes extensive management experience, covering staff supervision, administrative responsibilities, and the coordination of day-to-day operations.

I maintain a well-structured approach to my work, collaborate effectively within a team, and strive to support a positive and well-run environment in every role I undertake.

Personal Assistant - Self-Employed - Peacehaven, East Sussex

(2018-09)

• Provide full morning personal care, including catheter-bag changes, washing, grooming, and dressing.
• Support safe transfers from bed to electric wheelchair using appropriate techniques.
• Carry out additional personal grooming tasks such as hair washing, hair trimming, and nail care.
• Facilitate daily physiotherapy exercises as part of the client's mobility and rehabilitation routine.
• Manage household tasks including cooking, cleaning, and general domestic support.
• Administer prescribed medication in line with care requirements.
• Assist with basic financial tasks such as withdrawing funds when needed.
• Escort client to medical and dental appointments.
• Plan and accompany the client on social outings, including day trips, meals out, cinema visits, and coffee outings.

Registered Manager - Ashcroft Care

(2006-05 - 2018-08)

• Managed a residential home for six adults with diverse additional needs and behavioural challenges.
• Led and supported a staff team of approximately 14, including recruitment, supervisions, appraisals, disciplinaries, and identifying training needs.
• Oversaw day-to-day operations of the home, ensuring a safe, supportive, and person-centred environment.
• Worked directly on the floor alongside staff to maintain strong relationships with service users and to model best practice.
• Created and managed staff rotas, ensuring an appropriate mix of skills each shift (e.g., medication-trained staff, drivers, gender balance, and staff confident in specific support needs).
• Coordinated activities and outings to enhance service users' social, emotional, and physical wellbeing.
• Administered medication and completed regular medication audits to ensure safe practice and compliance.
• Worked collaboratively as part of a multidisciplinary team, liaising with third-party professionals such as physiotherapists, social workers, and families.
• Handled financial responsibilities related to the running of the home.
• Ensured compliance with health and safety requirements and maintained standards in line with CQC regulations, including conducting detailed risk assessments.
• Took responsibility for safeguarding matters, ensuring concerns were acted upon in line with policy and best practice.
• Completed accurate record keeping and report writing to maintain clear, up-to-date documentation across all aspects of the service.

Registered Manager - Precision Care

(2005-01 - 2006-04)

• Initially managed a home for the elderly, overseeing its safe and compliant closure.
• Led the planning and implementation of a new residential service for eight adults with varying learning disabilities.
• Coordinated staff recruitment, service setup, and introduction of new clients.
• Managed staff, finances, day-to-day operations, and ensured compliance with care standards and regulations.

Registered Manager - Independence Homes

(2003-10 - 2004-12)

• Managed a residential service for adults with varied support needs.
• Oversaw staff management, daily operations, and regulatory compliance.
• Worked with families and external professionals to maintain person-centred care.

Support Worker / Deputy Manager / Acting Manager - St Piers

(1993-11 - 2003-10)

• Supported seven young adults with epilepsy and severe learning disabilities, most of whom were non-verbal, ensuring their safety and well-being.
• Administered medication, monitored epilepsy, and carried out personal care routines.
• Undertook domestic duties, cooking, and key worker responsibilities, including liaising with parents, schools, and colleges.
• Drove the mini-bus to facilitate social activities and outings.
• Progressed through roles from Support Worker to Deputy Manager and Acting Manager, gaining experience in staff supervision, term-time service management, and administrative tasks.

CSE - General Education - Court Lodge Comprehensive, Horley, Surrey