Raman Sidhu

Customer-focused hospitality professional with experience in hotel operations, guest services, administration, and team coordination. Experienced in delivering exceptional guest experiences, managing front office operations, resolving guest concerns, handling reservations, and coordinating with multiple departments to ensure smooth daily operations. Strong leadership, communication, and organisational skills with the ability to remain calm under pressure while maintaining the highest standards of customer service.

Currently pursuing an MSc in International Business at the University of Bedfordshire.

Front of House at Premier Inn (2026-03-01 – Present)

• Welcomed guests warmly and provided a professional first point of contact at the hotel.
• Managed check-in and check-out procedures efficiently while ensuring a smooth guest journey.
• Handled reservations, room allocations, and guest enquiries in a timely and courteous manner.
• Coordinated with housekeeping and other departments to ensure rooms and guest requests were prepared on time.
• Resolved guest concerns and complaints professionally to maintain high levels of customer satisfaction.
• Maintained accurate guest records, booking details, and front desk documentation.
• Supported daily front office operations and contributed to the smooth running of the hotel.

Housekeeping supervisor at Leonardo Royal Hotel – London City (2026-08-07 – 2026-02-28)

Experienced Housekeeping Supervisor with responsibility for overseeing daily housekeeping operations, supervising, and training staff, assigning duties, inspecting guest rooms and public areas to ensure high cleanliness standards, managing cleaning supplies and linen inventory, preparing work schedules, ensuring compliance with health and safety regulations, resolving guest concerns promptly, and coordinating with other departments to maintain efficient operations and excellent customer satisfaction

HR Consultant at Osho HR Solutions (2024-02 – 2024-09)

• Managed employee records and confidential documentation.
• Assisted recruitment and onboarding processes.
• Coordinated staff training and development activities.
• Produced reports and maintained accurate HR records.
• Worked collaboratively with management to improve operational efficiency.

Administrative Assistant at Tara Health Foods (2021-09 – 2024-01)

• Welcomed clients and visitors while maintaining professional customer service.
• Managed administrative records, payroll documentation, and employee files.
• Handled cash transactions and maintained day books accurately.
• Prepared Excel reports and administrative documentation.
• Responded promptly to customer and staff enquiries.
• Assisted management with daily operational activities.

MSc in International Business – University of Bedfordshire (2025 – 2026)

Bachelor of Business Administration in Business Administration – Panjab University (2018 – 2021)