Retail Assistant at JD Sports (2024-01 – Present)
- Assist customers with purchases, product inquiries, and sizing recommendations in a busy retail environment.
- Operate POS systems accurately for payments, refunds, and exchanges.
- Ensure visual merchandising standards are consistently met and stock is replenished.
- Upsell products and promote current campaigns and loyalty programs.
- Handle customer complaints and returns with professionalism to maintain satisfaction.
Customer Service Advisor at French Connection (2018-08 – 2020-12)
- Delivered top-tier customer service in a fast-paced fashion retail setting, both in person and over the phone.
- Supervised a team of six advisors, offering support and ensuring quality service.
- Proactively identified upsell and cross-sell opportunities to increase revenue.
- Efficiently resolved customer concerns to uphold satisfaction and brand loyalty.
- Stayed up to date with product launches and promotions to confidently answer queries.
Retail Customer Associate (Temp) at Harrods (2020-12 – 2021-01)
- Provided high-end service and upheld luxury brand standards on the shop floor.
- Assisted customers with product selection and styling suggestions.
- Used digital systems to check stock, process sales, and update records.
- Promoted sales by highlighting features and benefits of key product lines.
- Shared feedback with team leads to improve service delivery.
Health Care Assistant at Bluebird (2016-07 – 2017-07)
- Supported patients with personal care, mobility, and medication reminders.
- Promoted patient independence and emotional wellbeing.
- Assisted clinical staff with observations and routine care duties.
- Updated and followed individual care plans to ensure consistent, tailored care.
