Accounts, Customer Service, and Sales Specialist
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I am a highly motivated and dependable accounts, customer service, and sales specialist. From my proven 7 years sales and call centre experience, and overall 14 years customer service experience, I am adaptable with strong communication and organisation skills; working well both independently and as being a part of a team. I have a HE background in IT; with skills and experience using a range of systems.
Store Sales Advisor at O2 (2023-07 – 2026-03)
I Worked as a Retail Assistant on the shop floor at O2, providing excellent customer service, assisting customers with mobile phones, contracts, upgrades, and accessories, handling transactions, resolving queries, and maintaining high visual merchandising standards within a fast-paced retail environment.
Account Manager at BAK Ltd (2020-01 – 2023-03)
I managed customer and internal accounts, maintaining accurate and robust records though developing strong relationships with customers, key business executives, and stakeholders. Responded to client queries and identified new business opportunities among existing customers. Led the team to achieve targets following corporate guidelines and procedures.
Customer Service and Sales Advisor at O2 Capita Leeds (2016-03 – 2020-01)
I manage calls, respond to customer enquiries, process financial transactions, upgrade handsets, advise on products, and resolve product or service issues while contributing to team effort and targets and following corporate guidelines and procedures.
Receptionist and Administrator at Saffron Desi Bar & Restaurant (2009-01 – 2016-07)
I acted as first point of contact for the restaurant; directing calls, responding to, and resolving customer queries. I maintained customer information and input data for payroll, billing and claims. I built strong relationships with staff and customers; demonstrating professionalism and teamwork.
BA (Hons) in Computer Science – Leeds Metropolitan University (2012-09 – 2015-07)
HND Diploma in Business and Computing – Bradford College (2010-09 – 2012-07)
BTEC National Diploma in System Support – Bradford College (2009-09 – 2011-07)
GCSEs in Maths, English and Science – Yorkshire Martyrs Catholic College (2007-09 – 2011-07)
