Randa Saahid

Airport Operations professional with 4+ years' experience at Heathrow Airport, specialising in passenger handling, gate coordination, and disruption management within high-volume, time-critical environments. Proven ability to coordinate cross-functional teams, manage operational disruptions, and maintain on-time performance while delivering high standards of customer service. Confident working under pressure with strong decision-making and communication skills.

Seeking a Supervisor or Operations role to further develop leadership responsibility within a fast-paced aviation environment.

Customer service agent / Airport operations - Swissport - Heathrow UK

(2022-01)

• Managed passenger flow for 100+ passengers per flight across check-in and boarding processes, ensuring accuracy, efficiency, and compliance with airline procedures
• Coordinated with flight crew, dispatch, and ramp teams to support on-time departures across 5–8 daily flights
• Led real-time disruption management (delays, missed connections, overbookings), resolving passenger issues independently and reducing escalation
• Delivered gate operations including boarding control, announcements, and load adjustments under strict time constraints
• Assisted passengers with reduced mobility and special requirements, ensuring full compliance with safety and service standards
• Trained and supported new starters, contributing to improved team performance and operational consistency
• Maintained compliance with IATA regulations, security procedures, and airline safety standards
• Recognised for professionalism, reliability, and strong performance in high-pressure operational environments

Telephone interviewer - Kantar UK

(2018-01 - 2022-01)

• Conducted 60+ outbound calls daily, collecting structured survey data with accuracy and professionalism
• Built rapport quickly with diverse respondents to maximise engagement and response rates
• Ensured data accuracy through validation, recording, and quality checks
• Worked in a target-driven environment, consistently meeting performance KPIs
• Developed strong communication, stakeholder engagement, and data handling skills

BSc - Economics - Middlesex University (2019-01)

Greenford High School (2011-01 - 2018-01)