Ranjeeta Darochjyoti

I am a highly motivated and hardworking individual with experience in Customer Service. I am able to maintain a high standard of professionalism with call handling. I have a proven track record working within a team and I am now ready to take the next step in a role where I can utilise my strong communication and problem-solving skills to optimise team and company performance. I am naturally a patient person, and I can remain calm in tense situations.

Healthcare Assistant - Lyndon Hall Nursing Home

(2022-11 - 2023-10)

• Handled telephone calls and communicated important information clearly and professionally
• Logged complaints
• Provided personal care including bathing, changing clothes, and assisting with meals
• Maintained high standards of communication with families
• Ensured residents' dignity, privacy, and confidentiality were always upheld
• Made informed decisions for residents with dementia who lacked mental capacity
• Worked collaboratively with a team, adhering to all company policies and procedure

Warehouse Operative - Hermes Birmingham, UK - Birmingham, UK

(2019-07)

• Accurately sorted, scanned, and distributed parcels for next-day delivery
• Call handling – communicating order status updates, product availability, shipping details, returns and exchanges, delivery issues
• Operated handheld scanners to track packages and update inventory in real time
• Assisted with goods for processing
• Maintained clean and safe working conditions in line with H&S guidelines
• Met daily targets
• Data entry

Retail Assistant - Marks & Spencer - Birmingham

(2014-09)

During my time here, my employers trusted me with handling customer calls and queries as well as working on the shop floor.

• Dealt with queries over the phone – enquiries, complaints and delivery status
• Delivered customer service on the shop floor and fitting rooms
• Operated tills efficiently, handling cash, card payments, and refunds
• Maintained stock levels through timely replenishment and accurate ticketing
• Assisted in setting up seasonal displays