Ranney Richard

Data-driven Operations Analyst with proven experience in financial crime intelligence, case data analysis, and production of factually accurate management reports within regulated banking environments. Currently working in CDD Financial Crime at NatWest, using specialist systems including Salesforce, Moody's, the PEDA-CLM KYC Caseworker Portal, ActOne, IMLSR, CCV Search, OneKlick, and Soft Logon to extract, validate, and analyse complex operational datasets. Experienced in producing SMART intelligence products, assessing vulnerability and risk indicators, and communicating complex findings clearly to both technical and non-technical stakeholders.

Skilled in Advanced Excel, Agile working, cross-functional collaboration, GDPR-compliant data handling, and maintaining full audit trails in high-pressure environments. Committed to evidence-based analysis, consistent reporting standards, and continuous improvement.

Operations Analyst – CDD Financial Crime - NatWest Group

(2025-07)

• Analysed large financial crime datasets across Salesforce, the IMLSR application, Moody's, and the PEDA-CLM KYC Caseworker Portal to identify trends, anomalies, and performance gaps, delivering accurate management reports to support informed decision-making.
• Used CCV Search and ActOne to extract and cross-reference case data, validating inputs across multiple systems to ensure consistency and accuracy before committing findings to management commentary.
• Produced operational reports and KPI analysis using Advanced Excel, structuring outputs clearly for both technical and non-technical stakeholders to support risk assessment and efficiency reviews.
• Worked within an Agile framework to manage competing reporting deadlines, breaking workstreams into prioritised tasks and adapting plans when urgent analytical requests arose.
• Conducted hypothesis-driven analysis on financial crime case data using OneKlick and Soft Logon to navigate secure systems efficiently, generating evidence-based SMART recommendations to inform operational prioritisation.
• Developed standardised reporting templates to improve consistency of data outputs and ensure reliable, deadline-compliant intelligence products for senior stakeholders.
• Monitored performance metrics against established benchmarks, identifying output gaps and escalating findings with structured corrective recommendations.
• Supported senior analysts by preparing data summaries and briefing documents drawn from Salesforce and Moody's to inform operational strategy and resource allocation.
• Reviewed and validated data inputs from multiple specialist systems, ensuring accuracy and consistency across all analytical outputs and maintaining full audit trails.
• Assessed vulnerability and risk indicators within customer case data, supporting escalation decisions and harm reduction processes in a regulated CDD environment.
• Collaborated with cross-functional teams to resolve data discrepancies and streamline workflows, maintaining high service standards within a regulated environment.
• Managed secure data processing across all systems with strict attention to accuracy, data integrity, and GDPR compliance throughout all operational tasks.

Customer Service Assistant - Unity Trust Bank

(2022-05 - 2024-08)

• Utilised business banking systems and data analysis to identify and mitigate security vulnerabilities, contributing to improved data protection outcomes.
• Implemented secure processes for customer data management, reducing potential exposure and ensuring full regulatory compliance.
• Managed high-precision processing of direct debits and standing orders, maintaining rigorous data accuracy standards.

Senior Customer Service Assistant - Lloyds Bank

(2019-11 - 2022-05)

• Resolved complex Business Banking complaints by analysing account data and applying structured problem-solving, achieving strong customer satisfaction outcomes.
• Developed comprehensive understanding of corporate banking procedures, enabling effective data-driven decision support.
• Demonstrated strong verbal and written communication skills in translating technical banking information into accessible guidance for customers and colleagues.

Senior Marketing Officer - British Virgin Islands Tourism Board

(2017-01 - 2019-01)

• Led data-informed planning and delivery of the high-profile One BVI campaign, evaluating market data to identify target audiences and shape strategic direction.
• Collaborated with senior management on project timelines, performance tracking, and strategic reporting across multiple workstreams.
• Analysed campaign performance metrics to develop evidence-based strategies and reported outcomes directly to senior leadership.

Cybersecurity - Cybersecurity - Masterschool (2024 - 2024)

O Levels - 7 CXC Subjects - Barbados O Level Institute