Weekend Administrator at Lulworth Student Accommodation (2025-07 – Present)
- Respond to queries over the phone and through email
- Provide information about the accommodation facilities, services, and policies
- Assist students in completing booking forms and ensure all required documentation is collected
- Communicate important announcements, events, and maintenance visits to residents
- Assist residents with payment-related inquiries and provide payment confirmations
- Receive, sort and distribute mail and packages to residents
- Conduct property viewings for prospective tenants
- Protect deposits with the deposit protection scheme
- Update student records using the company's software
- Welcome and assist arriving international students
- Maintain accurate records of student occupancy
- Provide information about local amenities, transportation, and cultural activities
- Facilitate communication between students and language schools/team leaders
Receptionist at 1Leisure The Heights (2024-11 – 2025-06)
- Handling memberships and product sales
- Understanding health and safety rules associated to specific age groups
- Answering phone calls and responding to enquiries via email
- Dealing with different internal systems
- Dealing with bookings for classes and inductions
Receptionist at Seaview Hotel (2024-05 – 2024-11)
- Arrivals and departures
- Use of Microsoft Office for record keeping and documents
- Doing cash ups
- Managing electronic files
- Balancing tills with pdq
- Coordinating with other departments
- Handling multiple tasks and working independently
- Answering phone calls and responding to enquiries via emails
Receptionist at The Brunswick Hotel (2023-08 – 2024-04)
- Arrivals and departures
- Use of Microsoft Office for record keeping and documents
- Maintaining up-to-date knowledge of the Hotel to provide relevant and extensive information to guests
- Handling customer cash and card payments through POS card machines
- Dealing with customer complaints by promptly resolving their concerns and offering helpful solutions
- Handling phone calls and emails
Waitress at The Channel View Hotel Shanklin (2023-08 – 2023-12)
- Greeting and seating guests
- Presenting menus, explaining specials, and taking food and drinks orders
- Serving food and drinks promptly and efficiently
- Addressing any guest concerns or special requests
- Maintaining cleanliness and organisation in the dining area, including setting and clearing tables
- Assisting in opening and closing duties
- Providing excellent customer service to enhance guests' dining experience
