Rasa Dautartaite

Dynamic Shop Supervisor with over 10 years of experience in customer service and operational excellence. Proven ability to drive sales, enhance team performance, and maintain high standards of service delivery. Successfully managed inventory and payroll, ensuring operational efficiency at every level.

Demonstrated expertise in training and mentoring team members to achieve exceptional results. Committed to bringing comprehensive skills in team leadership and problem-solving to contribute effectively to team.

Shop Supervisor - Pure - Dagenham

(2024-03)

• Delivered exceptional customer service to uphold brand integrity, cultivating strong relationships with customers which encouraged repeat business.
• Facilitated engaging staff training sessions to implement industry best practices in service delivery.
• Collaborated closely with the store manager to drive sales initiatives and enhance profitability.
• Operated coffee machines proficiently, leveraging over 10 years of experience to ensure high-quality beverage service.
• Assisted in food production within the kitchen, contributing to overall operational efficiency.

Cafe Supervisor - Urban Retreat Flavour cafe & Juice bar - London

(2023-09 - 2024-02)

• Coordinated with the General Manager to devise strategies for operational improvement, addressing issues, eliminating inefficiencies, and proposing necessary changes.
• Supported recruitment and training processes for all service personnel, enhancing team competency.
• Assisted the General Manager in enforcing health and sanitation protocols consistently.
• Adhered to all Local Standard Operating Procedures ensuring compliance and operational excellence.
• Managed cafe operations in the absence of the General Manager and Assistant General Manager, ensuring seamless service delivery.
• Demonstrated strong operational service experience fostering a productive work environment.
• Exhibited a presentable and cheerful demeanor, enhancing customer interactions.
• Possessed excellent telephone and customer service abilities, ensuring customer queries were addressed efficiently.
• Responded promptly and professionally to customer feedback, maintaining high service standards.
• Assumed full responsibility for inventory management and executed monthly staff payroll effectively.

Kitchen Food and Drink Supervisor, Chef - Farm Girl - London

(2022-09 - 2023-09)

• Ensured compliance with portion size standards and consistently achieved high food quality benchmarks.
• Prepared and cooked dishes in a timely manner, adhering strictly to cooking procedures and presentation guidelines.
• Inspected kitchen operations to guarantee food preparation quality, presentation, and cleanliness in both production and service areas.
• Enhanced patronage through consistent infilling strategies and elevation of food quality standards.
• Trained and mentored new team members, facilitating their smooth integration into the team.
• Managed kitchen hygiene rigorously and liaised effectively during environmental health inspections.

Supervisor and Deputy Manager - Starbucks - London

(2012-06 - 2022-03)

• Coached, mentored, and motivated the team to achieve outstanding results while delegating tasks strategically.
• Collaborated closely with the store manager to enhance sales performance and maximise profitability.
• Assisted in training new colleagues, ensuring a warm welcome and effective onboarding.
• Delivered exceptional customer service experiences, reinforcing the brand image.
• Addressed customer complaints and provided timely resolutions, enhancing customer satisfaction.
• Supported staff recruitment processes and conducted performance reviews effectively.
• Assumed full responsibility for inventory management and staff payroll to ensure operational efficiency.

Customer Service Team Leader - Orchid Money Transfer Limited - London, United Kingdom

(2009-01 - 2012-06)

• Motivated team members through encouragement, clearly communicating team goals and identifying areas for potential training or skill enhancement.
• Assisted management in recruitment processes and training new team members, bolstering workforce capabilities.
• Communicated deadlines and sales goals effectively to guide team members' performance.
• Developed strategies to ensure adherence to FCA regulations and performance objectives, conducting meetings to update team members on best practices and expectations.
• Generated and disseminated comprehensive reports detailing team performance, mission-related objectives, and deadlines.
• Ensured that company brand materials and physical workspace met or exceeded presentation standards.
• Provided exceptional customer service, engaging with clients, addressing queries, and effectively resolving complaints.

Department of Social Work - Social Work - Klaipeda University (2008-09 - 2012-06)