Shop Supervisor - Pure - Dagenham
(2024-03)
- Delivered exceptional customer service to uphold brand integrity, cultivating strong relationships with customers which encouraged repeat business.
- Facilitated engaging staff training sessions to implement industry best practices in service delivery.
- Collaborated closely with the store manager to drive sales initiatives and enhance profitability.
- Operated coffee machines proficiently, leveraging over 10 years of experience to ensure high-quality beverage service.
- Assisted in food production within the kitchen, contributing to overall operational efficiency.
Cafe Supervisor - Urban Retreat Flavour cafe & Juice bar - London
(2023-09 - 2024-02)
- Coordinated with the General Manager to devise strategies for operational improvement, addressing issues, eliminating inefficiencies, and proposing necessary changes.
- Supported recruitment and training processes for all service personnel, enhancing team competency.
- Assisted the General Manager in enforcing health and sanitation protocols consistently.
- Adhered to all Local Standard Operating Procedures ensuring compliance and operational excellence.
- Managed cafe operations in the absence of the General Manager and Assistant General Manager, ensuring seamless service delivery.
- Demonstrated strong operational service experience fostering a productive work environment.
- Exhibited a presentable and cheerful demeanor, enhancing customer interactions.
- Possessed excellent telephone and customer service abilities, ensuring customer queries were addressed efficiently.
- Responded promptly and professionally to customer feedback, maintaining high service standards.
- Assumed full responsibility for inventory management and executed monthly staff payroll effectively.
Kitchen Food and Drink Supervisor, Chef - Farm Girl - London
(2022-09 - 2023-09)
- Ensured compliance with portion size standards and consistently achieved high food quality benchmarks.
- Prepared and cooked dishes in a timely manner, adhering strictly to cooking procedures and presentation guidelines.
- Inspected kitchen operations to guarantee food preparation quality, presentation, and cleanliness in both production and service areas.
- Enhanced patronage through consistent infilling strategies and elevation of food quality standards.
- Trained and mentored new team members, facilitating their smooth integration into the team.
- Managed kitchen hygiene rigorously and liaised effectively during environmental health inspections.
Supervisor and Deputy Manager - Starbucks - London
(2012-06 - 2022-03)
- Coached, mentored, and motivated the team to achieve outstanding results while delegating tasks strategically.
- Collaborated closely with the store manager to enhance sales performance and maximise profitability.
- Assisted in training new colleagues, ensuring a warm welcome and effective onboarding.
- Delivered exceptional customer service experiences, reinforcing the brand image.
- Addressed customer complaints and provided timely resolutions, enhancing customer satisfaction.
- Supported staff recruitment processes and conducted performance reviews effectively.
- Assumed full responsibility for inventory management and staff payroll to ensure operational efficiency.
Customer Service Team Leader - Orchid Money Transfer Limited - London, United Kingdom
(2009-01 - 2012-06)
- Motivated team members through encouragement, clearly communicating team goals and identifying areas for potential training or skill enhancement.
- Assisted management in recruitment processes and training new team members, bolstering workforce capabilities.
- Communicated deadlines and sales goals effectively to guide team members' performance.
- Developed strategies to ensure adherence to FCA regulations and performance objectives, conducting meetings to update team members on best practices and expectations.
- Generated and disseminated comprehensive reports detailing team performance, mission-related objectives, and deadlines.
- Ensured that company brand materials and physical workspace met or exceeded presentation standards.
- Provided exceptional customer service, engaging with clients, addressing queries, and effectively resolving complaints.
