Marketplace and Account Management Professional
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Commercial marketplace and account management professional with over 10 years’ experience across retail marketplaces and Q-Commerce delivery platforms. Proven track record of managing strategic accounts, negotiating commercial terms, executing promotional campaigns and driving revenue growth through data-led decision making.
Experienced in platform partnerships, SLA performance management, commission negotiations and multi-site scaling.
Experienced eCommerce and marketplace consultant with over a decade of commercial, operational, and account management expertise across retail, marketplaces, and automotive sectors. Since 2016, operating independently in the UK, I have managed and optimised multi-channel marketplace accounts across Amazon, eBay, Wayfair, B&Q, Temu, SHEIN and other major platforms. Acting as the primary commercial lead for multiple SME brands at any one time, I focus on revenue growth, margin protection, pricing architecture, and demand forecasting aligned to platform economics.
My work includes leading marketplace onboarding, negotiating commission structures and payment terms, and monitoring account health through detailed SKU-level analytics and systems such as Linnworks. Notable outcomes include restructuring a £1.5M furniture retailer to deliver £2M revenue within six months at a projected 7% net margin, and scaling a fashion retailer from £50k to £400k monthly revenue (with a £900k Q4 peak) after negotiating improved commission and payment terms on a major marketplace.
As Partner & Operations Lead at Chainak (from 2020), I lead delivery platform strategy across Uber Eats and Deliveroo, overseeing performance, commercial negotiations, and systems integration. I manage multi-platform order flow via Deliverect, ensuring menu synchronisation, operational accuracy, and scalable processes to support expansion. My role spans commission negotiations, funded promotional campaigns, SLA and heat map analysis for demand planning, and multi-site rollout support.
The brand achieved Uber Eats Restaurant of the Year Finalist recognition in 2023 and transitioned to Uber Eats exclusive and national partner status under my leadership.
Earlier, as Business Development & Account Manager at Giomani Designs, I managed high-volume eBay operations and led marketplace growth initiatives across Groupon, Wowcher, and Living Social. I implemented structured account management processes, developed a 12-month promotional calendar aligned to seasonal demand, and negotiated premium placements including homepage features and email campaigns. I also re-engineered a high-volume SKU delivery model, reducing per-unit costs by approximately 50%, and scaled a key product from 20,000 annual units to 20,000 units in a single month through a successful Groupon campaign.
My career began in consignment stock and fleet account management with Mercedes-Benz Midlands Truck & Van, where I managed a 100+ workshop consignment programme across the UK. I redesigned stock audit and replenishment processes, implemented inventory optimisation systems, introduced standardised labelling frameworks, and improved PO workflows to streamline dispatch cycles. By analysing fleet usage data and leveraging CRM insights, I onboarded new clients, reduced obsolete stock exposure, and protected revenue through head-office retention schemes, while actively upselling complementary products to increase overall account value.
