Rashmi Bulla

Detail-oriented and Customer-focused professional with over 14+ years of experience in administrative operations, customer service and stock and data management skills within fast-paced retail environments. Skilled at analyzing data, ensuring accuracy and processing orders and transactions to support business operations. Recognized for driving customer satisfaction, enhancing stock accuracy and collaborative team support. Proficient in retail platforms, BI tools and Microsoft 365.

Availability and Accuracy Assistant - Marks and Spencer, Plc.

(2017-09)

• Delivered 85% customer satisfaction target by applying key service behaviours and proactive support.
• Analysed and improved stock accuracy, implementing new processes that reduced stock loss and improved reporting reliability.
• Processed orders and maintained precise records, ensuring timely and accurate fulfilment aligned with operational targets.
• Monitored data and documenting reports from BI tools and company platforms, providing feedback and recommendations to management to optimize efficiency.
• Possess the ability to work unsupervised.
• Shared knowledge and training with team members, fostering a culture of continuous improvement.

Customer Assistant - Marks and Spencer, Plc.

(2011-07 - 2017-08)

• Supported daily operational processes, including till operations, order processing, and stock management.
• Delivered exceptional customer service, handling complaints professionally and providing accurate solutions.
• Maintained accurate financial transactions and operational reports, ensuring compliance with company standards.

Bachelor's degree - computer science engineering - VTU, INDIA (2005-09 - 2009-07)