Rasoul Kangarani

Field Service and Technical Support Engineer with over a decade of hands-on experience supporting Self-Checkout (SCO), EPOS, ATMs, and banking kiosks. Currently working in the UK on NCR SCO staging and deployment preparation, including system imaging, configuration, firmware and software updates, and peripheral integration. Strong background in hardware diagnostics, component-level troubleshooting, and fault resolution across complex retail and banking systems.

Experienced in supporting field teams through structured documentation and escalation handling to ensure reliable system performance.

SCO Staging Engineer at NCR Voyix (2024-04 – Present)

Stage and configure NCR Self-Checkout (SCO) units prior to deployment, ensuring build readiness and consistent configuration with focus on system imaging, firmware updates, and hardware diagnostics.

• Stage and configure NCR Self-Checkout (SCO) units prior to deployment, ensuring build readiness and consistent configuration.
• Perform imaging, BIOS checks, and firmware/software updates aligned with standard build requirements.
• Diagnose and resolve hardware/peripheral faults during staging (e.g., note recycler, SMART hopper, PIN pad, card reader, printers).
• Complete power and stability checks (including 12V/24V power supply verification where required) to reduce deployment failures.
• Document faults, fixes, and escalation notes clearly to support field teams and reduce repeat issues.

Technical Support Engineer at Triaim Ltd (2023-04 – 2024-03)

Diagnosed and resolved complex hardware issues, replaced and upgraded hardware components, and ensured system functionality post-repair with clear technical documentation.

• Diagnosed and resolved complex hardware issues, including faults not identified during initial troubleshooting.
• Replaced and upgraded hardware components (e.g., motherboard and VGA board) and validated system functionality post-repair.
• Updated BIOS settings and ensured configuration compatibility after component replacement.
• Produced clear technical notes for handover, follow-up actions, and service continuity.

2nd Line Technical Support Engineer at Diebold Nixdorf (2017-01 – 2023-01)

Provided second-line support for ATM and banking terminal incidents covering diagnostics, service actions, and escalation support with expertise in cash dispenser modules and POS devices.

• Provided second-line support for ATM and banking terminal incidents, covering diagnostics, service actions, and escalation support.
• Diagnosed and serviced cash dispenser modules (CMD-V4 / CMD-V5), including roller replacement, sensor checks, and transport path testing.
• Used WOSA and KDIAG for structured diagnostics, calibration, and verification after service actions.
• Supported NCR dispenser modules (S1 / S2), focusing on sensor calibration, cassette alignment, and fault isolation.
• Performed minor on-site mechanical repairs and component adjustments on HiTi and Pointman printers (e.g., resolving error 508 linked to roller wear/contamination).
• Supported POS devices (e.g., VeriFone VX 520 v3.2, Bitel POS 3700) including updates and peripheral checks where required.

Technical Support Engineer at Telecomsoft (2010-01 – 2016-12)

Assembled ATM and kiosk systems from components to operational units and performed hardware troubleshooting with focus on component replacement and system verification.

• Assembled ATM and kiosk systems from components to operational units, including internal wiring, module installation, and functional checks.
• Performed hardware troubleshooting and component replacement to restore system operation and reduce repeat faults.
• Built and installed monitor modules (LCD panel, VGA board, power board, high-voltage unit) and verified stable output.
• Supported banking-related systems and onsite technical requests, maintaining clear documentation for ongoing support.

BSc in Hardware Engineering – Islamic Azad University (Tehran Branch)