Ratna Bollapalli

A friendly and enthusiastic retail professional seeking a Retail Sales Assistant role, offering a strong background in customer service, luxury beauty, and fine item presentation. I love helping customers find exactly what they need and making sure their shopping experience is warm, welcoming, and memorable. Known for keeping shop floors and specialty display cases beautifully presented and running smoothly, I combine a natural ability to connect with people with a very practical, hands-on, and detail-oriented approach to daily store operations.

E-commerce & Retail Volunteer - Oxfam - Richmond

(2026-01)

• Sorted and prepared clothing to make sure only high-quality items went out onto the shop floor and our online platforms.
• Organized and styled eye-catching visual displays, with dedicated experience selecting, polishing, and showcasing jewellery pieces in secure display cabinets to highlight their quality and design.
• Kept the shop looking beautiful by organizing visual displays and arranging stock so it was easy and exciting for customers to browse.
• Welcomed and assisted customers with a friendly smile, helping them find items and taking care of day-to-day store duties.

Charity Shop Volunteer - FARA - Richmond

(2025-11 - 2026-01)

• Organized stock and arranged shop displays to make the shopping environment feel clean, structured, and welcoming.
• Provided helpful, warm customer service on the shop floor while keeping the space tidy and safe.

Travel Spa Therapist - ELEMIS Travel Spa

(2020-03 - 2020-04)

• Delivered high-end, personalized service to guests in a busy luxury environment, making sure everyone received attentive, premium care.
• Kept therapy spaces perfectly clean and beautifully presented, meeting very high brand standards.

Beauty Therapist - Beauchamp Beauty

(2019-05 - 2020-04)

• Built great trust with regular clients by listening carefully to their needs and providing tailored, individual beauty services.
• Talked through suitable treatments and products with clients, helping them choose options they genuinely loved.

QA Analyst - Wise Payments

(2018-04 - 2019-04)

• Conducted detailed quality assessments with high accuracy, making sure daily operations followed our exact standard processes.

Bachelor of Technology - Computer Science - SPMVV Women's College