Rauan Sabti

Detail-oriented and highly organized Office administration professional with a strong background in pharmaceutical operations, insurance coordination, and healthcare administration across Germany and international markets. Experienced in working with pharmacies, insurance providers, and global pharmaceutical companies in Europe and North America. Skilled in modern marketing strategies, claims management, inventory control, and patient support, known for problem-solving abilities, accuracy, and delivering high quality administrative support in fast-paced environments.

Office Administrator - FPM Solutions - Canada

(2025-01)

• Oversee daily administrative operations and ensure efficient workflow management.
• Coordinate with major Canadian health insurance providers, including Sun Life, Manulife, Canada Life, Greenshield, Empire Life, and RBC Insurance.
• Handle complex insurance claims and resolve patient-related issues professionally
• Process insurance verifications, claims submission, and coverage approvals
• Act as a liaison between patients, insurance companies, and healthcare regulations.
• Maintain accurate documentation while ensuring compliance with healthcare regulations.
• Assist patients with ODSP (Ontario Disability Support Program) and NIHB programs, including application support, documentation, and coverage coordination
• Manage ADP (Assistive Device Program) requests, including eligibility verification, documentation processing, and coordination with providers
• Support patients by explaining insurance policies and resolving billing discrepancies.

Pharmaceutical & Administrative Specialist - GkaxoSmithKlein (GSK) - Germany

(2019-01 - 2023-12)

• Managed pharmaceutical claims processing and coordinated with insurance providers across Europe and the U.S
• Collaborated with pharmacies and healthcare institutions to ensure proper medication distribution.
• Oversaw inventory management and ensured accuracy in stock control and supply chain processes.
• Performed pharmaceutical calculations and supported laboratory operations.
• Ensured compliance with pharmaceutical regulations and company standards
• Maintained accurate documentation and reporting systems.
• Collaborated with cross-functional sales teams across Europe, supporting sales operations, and market expansion initiatives.

Pharmacy & Marketing Coordinator - International Pharmacy / Kloster Apotheke - Munich, Germany

(2023-01 - 2024-12)

• Coordinated the import and export of oncology medications between Germany and international markets.
• Managed marketing strategies and implemented modern digital marketing campaigns.
• Handled inventory management and ensured availability of critical medications.
• Assisted patients with prescriptions and provided professional healthcare support.
• Managed administrative workflows and documentation processes.
• Coordinated with suppliers, healthcare providers, and logistics partners.
• Improved customer service processes and patient satisfaction.
• Drove sales by recommending appropriate medications and healthcare products based on patient needs
• Built strong customer relationships to increase repeat business and customer loyalty
• Achieved sales targets through effective upselling and cross-selling of pharmaceutical and wellness products

Pharmaceutical Business Administration & International Marketing (2016-01 - 2019-12)