Raunak Verma

Data Analyst with experience designing and maintaining Power BI reporting solutions that transform operational and business data into actionable insights. Skilled in Power BI (DAX, Power Query), SQL and Advanced Excel, with experience developing semantic data models, automating recurring reports and delivering dashboards that support data-driven decision-making. Strong stakeholder engagement skills with experience translating business requirements into scalable reporting solutions while maintaining high standards of data quality and reporting governance.

Customer Service Specialist at HSBC Bank (2025-09 – Present)

Support operational reporting by maintaining accurate customer and case data, validating records and identifying recurring service trends that contributed to management reporting and operational improvements. Work within strict governance and regulatory controls to ensure reporting accuracy and audit readiness. Identify recurring customer service trends through operational data, supporting continuous improvement discussions and service optimisation initiatives.

• Maintain 98% data accuracy across audited operational cases in a highly regulated banking environment, ensuring audit-ready documentation and strict adherence to internal governance controls.
• Monitor operational performance metrics against strict SLAs, to improve operational efficiency and customer journey.
• Collaborate with operational teams to resolve data quality issues, improve reporting accuracy and ensure consistent, reliable operational data for internal reporting.

Sales and Customer Service Advisor at EE Ltd (2025-03 – 2025-08)

Contributed to sales process improvement initiatives through workflow analysis, documentation and customer journey enhancements. Monitored daily sales performance and customer engagement metrics to identify trends and support improvements in sales performance.

• Analysed CRM and sales data to identify customer purchasing trends and support informed product recommendations.
• Maintained accurate customer records to ensure reliable operational reporting and performance monitoring.

Business Analyst Intern at PocketXtra (2023-07 – 2023-11)

Designed, developed and maintained interactive Power BI dashboards that enabled stakeholders to monitor operational, sales and customer KPIs through self-service reporting and automated visualisations. Automated recurring reporting processes and maintained dashboards to ensure accurate, up-to-date reporting for business users. Partnered with cross-functional stakeholders to capture reporting requirements, map operational KPIs and translate business needs into user-friendly analytical solutions.

Extracted, transformed and modelled data from SQL databases and structured CSV files using Power Query, creating reliable datasets for scalable Power BI reporting.

• Built and maintained interactive dashboards with clear layout, navigation and drill-down functionality to improve usability and stakeholder engagement.
• Developed reusable DAX measures, calculated columns and semantic data models aligned with agreed business definitions to deliver consistent and auditable reporting.
• Iteratively improved reporting outputs based on stakeholder feedback, enhancing usability and decision-making value.
• Analysed business data to identify trends, performance changes and improvement opportunities, presenting findings through easy-to-understand dashboards and reports.
• Performed validation checks throughout the reporting lifecycle to improve data accuracy and maintain confidence in dashboard outputs.
• Created reporting documentation, standardised KPI definitions and maintained version-controlled reporting assets to improve governance, consistency and long-term maintainability.

Master of Science in Business Analysis and Consulting – University of Strathclyde