Ravinder Khera

I am a dedicated licensing officer with experience of regulatory compliance and ensuring accurate and efficient licensing processes. I also bring extensive experience in administration, customer service, and problem-solving, with a focus on maintaining compliance and helping organisation's meet legal requirements. I excel at managing high-volume workloads, resolving issues effectively, and collaborating with teams to achieve quality outcomes.

Housing Advisor at Redditch Borough Council (2025-01 – Present)

• Manage garage tenancies using full tenancy management practices, including application processing, sign-ups, licence issuing, compliance checks, and terminations.
• Act as a first point of contact for residents by operating the duty phone line, delivering clear advice on tenancy conditions, neighbourhood issues, anti-social behaviour, charges, and other general enquiries.
• Triage and escalate tenancy-related concerns — including safeguarding alerts, antisocial behaviour indicators, unauthorised use, repairs, and health and safety risks — to the relevant Neighbourhood and Tenancy Officer for appropriate follow-up.
• Raise purchase orders.
• Carry out garage inspections where required, identifying health and safety issues and general neighbourhood concerns, ensuring they were recorded and acted upon.
• Maintain accurate, detailed records across housing management systems, logging case notes, updating tenancy information.
• Prepare and issue formal correspondence, including offer letters and termination confirmations.
• Deliver a high standard of customer service, ensuring all resident enquiries were handled professionally, confidentially, and in line with the service standards.

Licensing Officer at Birmingham City Council (2024-02 – 2024-12)

• Process and review a high volume of licensing applications, including new licenses, renewals, and variations, ensuring accuracy and adherence to standards
• Advise applicants on requirements, guide them through the application process, and resolve any issues such as incomplete submissions or discrepancies
• Conduct background checks and inspections in collaboration with other departments to confirm applicant eligibility
• Monitor changes in licensing laws and update processes accordingly
• Utilize specialized software to manage application records, track progress, and ensure up-to-date documentation
• Enforce compliance by raising cases against non-compliant landlords
• Prepare reports on application outcomes for internal and public records
• Case management and coordination
• Ensuring landlord compliance with regulatory requirements
• Developing and maintaining spreadsheets for tracking purposes
• Managing incoming and outgoing phone communications
• Assessing and analysing documentation for accuracy and relevance
• Conducting investigations to resolve issues
• Composing professional correspondence, including letters and emails
• Effectively managing and prioritising caseloads to meet deadlines

Contact Centre Support Officer (Temp) at Sandwell Council (2023-05 – 2023-08)

• Managed customer queries and case files, ensuring accurate updates and adherence to policies
• Assisted with Blue Badge applications and updated service user records with accurate information
• Supported the Performance Management team with data analysis and report preparation using Excel
• Developed strong problem-solving skills by handling a high volume of calls and resolving complex cases efficiently

Administration Assistant/Customer Service Assistant at St. Modwen Homes Plc. (2019-11 – 2021-02)

• Updated, created, and transferred data within the company's systems, ensuring proper management of records
• Managed health and safety documentation, responding to queries from corporate clients and employees
• Gained experience with financial processes by logging invoices in the 'Coins' system
• Assisted with customer service duties, improving responsiveness to customer needs and following internal standards

Sales Advisor at Eurochange Ltd. (2019-04 – 2019-10)

• Worked in a fast-paced environment, handling currency conversions and international transactions to meet customer needs
• Offered tailored financial products, enhancing the customer experience and driving sales
• Promoted to take on additional responsibilities, including opening and closing branches, within two months due to consistent dedication and reliability

Customer Service Assistant at Subway (2018-08 – 2019-03)

• Delivered exceptional customer service while preparing fresh subs and maintaining high standards of quality and hygiene
• Took on leadership tasks by delegating duties and managing team members during shifts to ensure efficient operations

Customer Service Assistant at Pure Vegi (2015-12 – 2016-03)

• Provided friendly and efficient service in a family-owned business, handling phone orders and addressing customer inquiries
• Improved communication skills by engaging with customers and managing orders with accuracy

Customer Service/Admin Assistant at Local Leagues (2013-04 – 2013-04)

• Welcomed customers, managed phone inquiries, and conducted one-on-one discussions to explain company services
• Entered data into databases and gathered customer feedback to identify areas for service improvement

Level 2 Pass in Travel and Tourism – Sandwell College (2017-07)

Level 3 Pass in Beauty Therapy – Sandwell College (2017-07)

GCSE in Mathematics (C), English (C) – Sandwell College (2017-07)

BTEC in Science – Washwood Heath Academy (2013-07)

Pass in Health & Social Care – Washwood Heath Academy (2013-07)

Pass in Child Development – Washwood Heath Academy (2013-07)

GCSE in Art – Washwood Heath Academy (2013-07)

Business Enterprise – University College Birmingham (2018-03)