Rawan Mohamed

A confident and customer-focused professional with experience in pharmacy and retail. Skilled at providing friendly, personalised customer service, communicating clearly, understanding individual needs and working effectively in fast-paced environments. Reliable, attentive to detail and comfortable working as part of a team.

Experienced in handling transactions, maintaining professional standards, and creating welcoming customer experiences. Currently studying Master of Pharmacy at the University of Hertfordshire and keen to continue developing strong communication, customer service, and professional skills.

Sales Associate - Victoria's Secret

(2025-08)

• Provided friendly and personalised service, helping customers find products suited to their needs and preferences.
• Built positive customer relationships through clear communication, patience and a welcoming approach.
• Worked towards sales and customer-service goals while maintaining high standards of presentation and service.
• Handled transactions accurately and efficiently while remaining professional during busy periods.
• Worked collaboratively with colleagues to keep the store organised and ensure smooth daily operations.
• Developed strong product knowledge and confidently recommended suitable products to customers.
• Adapted to different customer needs and maintained a positive attitude in a fast-paced retail environment.

Pharmacy Assistant - Jade Pharmacy

(2023-09 - 2024-07)

• Supported customers with professionalism, empathy and clear communication in a pharmacy environment.
• Handled customer enquiries with discretion and respect, particularly when dealing with sensitive information.
• Worked alongside pharmacy staff to support smooth day-to-day operations.
• Maintained attention to detail when assisting with tasks and following pharmacy procedures.
• Helped create a clean, organised and welcoming environment for customers and staff.
• Communicated with customers from diverse backgrounds and adapted my approach to their individual needs.
• Remained calm and professional during busy periods while managing multiple tasks.

Youth Worker - NCG

(2019-03 - 2019-03)

• Supported young people (ages 9-17) by creating a welcoming, safe and supportive environment.
• Listened carefully to concerns and provided appropriate support and guidance.
• Developed strong communication, patience and interpersonal skills.
• Worked effectively with colleagues to support young people.
• Maintained a professional, friendly, and approachable attitude.

Master of Pharmacy - Pharmacy - University of Hertfordshire