Rayghaanah Stemmet

I am an honest, loyal, and reliable individual with strong time management skills and a proven ability to thrive under pressure. I hold an N5 Certificate in Human Resource Management and bring extensive hands-on experience in customer care, sales, finance, and administration. I am proactive, detail-oriented, and passionate about delivering high-quality results, whether working independently or as part of a team.

Area Manager (Subscriptions) at Independent Media (2017-09 – 2023-10)

• Led and managed distribution contractors and delivery teams.
• Oversaw merchandising and subscriber management at major retail outlets.
• Handled customer service, complaint resolution, and reconciliations (wages).
• Ensured publication delivery deadlines were consistently met.
• Produced interdepartmental reports and built strong contractor/subscriber relations.

Publisher (Cape Argus) at Allied Media Distributors (2009-11 – 2017-08)

• Managed daily and weekend publishing operations.
• Coordinated print orders and generated sales reports.
• Resolved customer queries and maintained distribution records.
• Provided office and clerical support.

Publisher (Daily Voice) at Independent Newspapers (2006-01 – 2009-10)

• Coordinated print orders and sales reporting.
• Delivered customer service and handled complaints.
• Managed clerical and administrative duties.

Administration Clerk (Inbound Call Centre) at Allied Media Distributors (2005-01 – 2006-01)

• Handled customer complaints, queries, and shortages.
• Performed data capturing, filing, and general admin tasks.
• Managed telephonic enquiries and call redirection.

N4 certificate in Early Childhood Development – Edu-Build Institute

N5 Certificate in HR Management – Northlink College (2018)

N4 Certificate in HR Management – Northlink College

Matric – Darul Arqam Islamic High School (2001)