Raymond Longhurst

Field Service Engineer with 25+ years repairing and maintaining domestic and commercial appliances, including washing machines, dryers, refrigerators and gas cooking units. Managed a technical team, improved first-time fix rates and maintained accurate service documentation to reduce repeat visits. Seeks to apply hands-on troubleshooting and team leadership to deliver reliable customer service.

Field Service Engineer at Forbes Rentals (2011-07 – Present)

• Visiting customers' homes, fault finding and repairing white goods such as washing machines, tumble dryers and refrigerators, as well as basic repairs to brown goods (TVs and DVD players), mobility scooters and commercial appliances.
• Diagnosed mechanical and electrical faults on domestic appliances using multimeter readings and service manuals.
• Repaired drum and motor assemblies on washing machines, restoring functionality and reducing repeat visits.
• Completed detailed service reports in company database after each call, improving parts order accuracy.

Field Service Engineer / Technical Team Manager at Comet (2002-10 – 2011-06)

Promoted to Technical Team Manager, overseeing a team of engineers.

• Fault finding and repairs to a wide range of white goods. Trained to Corgi standard to perform repairs to gas cooking appliances to a high standard in customers' homes.
• Arranging jobs and debriefing engineers daily.
• Coaching engineers and replenishing stock.
• Handling customer complaints.

Field Service Engineer at Hoover (1998-05 – 2002-10)

Manufacturer-trained to fault find, repair and service white goods and floor care products to a high standard, achieving first-time completion where possible.

Workshop Engineer at Indesit (1990-06 – 1998-04)

Repairing damaged white goods and faulty appliances to return them to retailers for resale as graded products.

Trainee Service Engineer at No1 Services (1984-04 – 1990-06)

• Trained to repair washing machines, tumble dryers, vacuum cleaners, toasters, irons and kettles in the workshop.
• Also handled customer service in the shop.

– Longfield Upper School (1979-09 – 1984-04)