Razan Mahmoud

Friendly, reliable and customer-focused professional with years of experience in retail sales, customer service and client-facing roles. Experienced in building strong customer relationships, achieving sales targets and delivering excellent service. Alongside previous retail experience, successfully managed a self-employed nail and beauty business, demonstrating strong organisational, administrative and time-management skills.

Seeking a flexible part-time role where I can contribute my communication, customer service and administrative abilities.

Nail Technician & Beauty Therapist at Self-Employed (2018-01 – 2024-12)

Managed a successful self-employed beauty business.

• Built and maintained a loyal client base through excellent customer service.
• Organised appointments, schedules and client records.
• Managed payments, bookings and day-to-day business administration.
• Promoted services through social media and customer referrals.
• Maintained high standards of professionalism, hygiene and client care.

Sales Assistant at EE (2015-01 – 2017-12)

• Consistently achieved sales and performance targets.
• Provided expert advice on mobile phones, contracts and accessories.
• Built strong customer relationships through excellent service.
• Resolved customer queries and complaints professionally.
• Delivered outstanding customer experiences in a fast-paced retail environment.

Sales Advisor at Phones 4 U (2013-01 – 2015-12)

• Assisted customers in selecting products and services suited to their needs.
• Built customer loyalty through professional and friendly service.
• Achieved individual and team sales targets.
• Maintained product knowledge to provide accurate advice.

Sales Assistant at Sports Direct (2010-01 – 2013-12)

• Delivered excellent customer service in a busy retail environment.
• Assisted customers with product selection and purchases.
• Processed transactions and handled cash accurately.
• Maintained store presentation and stock levels.

Level 3 in Childcare & Learning Development – John Ruskin College (2010-01 – 2013-12)

GCSEs in 10 GCSEs A–C including English, Mathematics and Science – Addington High School (2005-01 – 2010-12)