Operational Support System - My Key Global Accommodations - Canada – Remote
(2023-06)
- Streamlined daily ERP reporting for the operations team, improving report accuracy and reducing delivery time by 20%.
- Coordinated hotel accommodations and claims, ensuring 100% on-time booking confirmations for UK & US clients.
- Resolved customer grievances, boosting client satisfaction scores and reducing repeat issues.
- Partnered with account managers to optimize processes, cutting documentation delays by 30%.
Business Development Executive - India Roadside Assistance Pvt Ltd (Mapfre, Pune) - Pune
(2016-05 - 2016-09)
- Generated 15+ new B2B leads per month, expanding reach into new market segments.
- Converted 60% of clients to advance payment terms, improving company cash flow.
- Coordinated legal and marketing documentation, reducing turnaround time by 25%.
Marketing & Sales Coordinator - Thermax Limited - Pune
(2015-01 - 2015-11)
- Managed quotations and purchase orders in ERP, improving sales order processing efficiency by 20%.
- Analyzed daily and monthly sales data to identify trends, contributing to a 10% growth in order booking.
- Strengthened relationships with channel associates, improving enquiry-to-order conversion rates.
Marketing & Sales Coordinator - Gulf Extrusions – Al Ghurair Group - Dubai, UAE
(2014-03 - 2014-12)
- Prepared and delivered quotations for major aluminium clients, helping secure long-term contracts worth $1M+.
- Implemented documentation tracking system, reducing processing errors by 35%.
- Supported pricing communications for key accounts, ensuring consistent client engagement across multiple regions.
Marketing & Sales Coordinator - Treo Engineering Pvt Ltd - Pune
(2013-02 - 2014-02)
- Directed a team of 6 sales executives across India, increasing order closures by 15% year-over-year.
- Designed and launched brochures, mailers, and promotional campaigns, boosting product awareness by 25%.
- Improved client retention through after-sales support and complaint resolution, increasing repeat business.
- Optimized online visibility via Google promotions, driving 30% more inbound enquiries.
Marketing Associate - Duke Corporation Ltd - Pune
(2012-06 - 2012-11)
- Monitored and executed monthly collection plans, improving payment collection efficiency by 20%.
- Managed RFQs and production schedules, enabling on-time delivery of new development parts.
- Built strong customer relationships through plant visits and client meetings, generating additional orders.
- Produced sales performance reports for 4 plants, providing executives with actionable insights.
