Head Delivery Driver | Little Burton Fish and Chips
Tipton ( Ju ne 2024 – Presen t )
- Led delivery operations, ensuring timely service, optimising routes, and maintaining quality control, resulting in improved customer satisfaction and repeat business.
- Increased customer base by promoting the shop’s services during deliveries, contributing to a XX% boost in sales and expanding the delivery zone.
- Trained and supervised junior delivery staff, enhancing team efficiency,
ensuring adherence to safety standards, and maintaining the shop's strong reputation in the community.
Field Engineer Team Lead | Focal Systems
Glasgow and Edinburgh (February 2024 – April 2024 )
- Lead and champion deployments of Focal Systems solutions for initial customers in the UK market.
- Supervise Field Technicians and contractors, ensuing smooth operations and adherence to standards.
- Oversee troubleshooting activities and maintain quality control measures to ensure optimal system performance.
- Facilitate the onboarding process and scanning of products into the system, ensuring accurate entry.
- Conduct Routine stops at client locations for battery swaps, diagnostics,
and both onsite and offsite maintenance.
- Lean to build devices and deploy them according to company guidelines.
- Dynamically oversee services and operations, adapting to evolving requirements and challenges.
- Serve as the primary point of contract in the field, reporting relevant observations and feedback to the Product Team for continuous improvement.
Service Desk Technical Analyst | CGI
Remote ( July 2023 – February 2024 )
Manage MOJ with their IT needs on different ongoing problems.
. •Liaison with team manager on the ongoings and process tickets with confidential information to solve companies’ different IT needs.
- Independently use different software to solve IT issues and use Windows
Remote Assistance to gain access to individuals’ laptops to correct issues.
which includes but not limited to password reset, Virus cleaning etc.
- Using my Technology knowledge to handle tickets quickly and efficiently and respond to companies depending on the level their problem is (low,
medium, high, critical)
Helpdesk IT Analyst | University of Edinburgh
Edinburgh ( June 2023 – July 2023 )
- Before starting at CGI I spent a month working Monday to Friday for UOE
(University of Edinburgh) helping out with their finance and It needs.
•I helped post graduated and PHD students with their awards and grant for their projects.
•Using my skills in IT and recent developed skills from HSBC I was able to grant and update the database to make sure all grant for awards and all awards had the right information on their quickly and thoroughly.
•Attending meetings to update the team on the progress and understand what budget we have and how to divide it equally.
Personal Banker | HSBC
Hybrid Birmingham ( January 2023 – May 2023 )
Installation & Configuration, Troubleshooting, Command Line Commands, Performed on a variety of Microsoft Windows platforms.
- Helped customers with enquires, transactions, bank switching and account opening using procedures on iknow whilst multitasking by also using software Genysis BMM to thoroughly, quickly and delivering great customer service
- One week into training my hardware needed to be replaced which meant I was unable to follow along procedure training with my peers, however I was able to quickly learn the software and procedures as I am very skilled at learning new software and hardware and quick to pick up different techniques
- Can follow different types of procedures I have access to in order to help customer I’m not trained on but still know due to my willingness to learn and love for learning new skills.
- Using Genysis I am able to navigate and help customers get to the right department for further assistance with sometimes needs to conference in my colleague from a different department or am able to make some notes (e.g. how customer is verified and what the enquire is about) or sometimes need to place customer on hold while talking to my colleague about what the enquire is regarding.
- My main job is security, ensuring we don't pass fraudulent individuals. My main concern is making sure the customer's money is safe, getting them, all passed security and making sure they have an awareness of security protocols. If they do not, I help them change any security details to prevent fraud.
Freelance Camera Assistant| Coronation Street
Manchester ( October 2022 – January 2023 )
- I began freelance production work in the studio and set of Coronation Street, supporting various production duties to ensure the smooth running of filming on set.
- Helping the engineering team with cable bashing, plugging in cables to the appropriate output/ input and ensuring cables were not a health and safety hazard by moving/ storing them responsibly
- Working with the camera operators/ assistants to ensure that cameras were in working order, with any issues being reported to the tech team
- Demonstrated a helpful and hands-on runner approach, filling in for ad-hoc jobs for the camera, audio, pops and lighting team under the supervision of the director
- Marking placements where the cast was going to stand, including marking with chalk to support camera placement in preparation for filming
- Working flexibly to support the overall production of the set, displaying adaptability and reliability to communicate and coordinate with all of the set team
Camera Assistant/Technical Operator | Gemporia TV
Redditch ( December 2021 – March 2022 )
- Manages studio floor to make sure live program goes out smoothly
- Work on three cameras at a time at the director’s request. Offer up shots on the camera to create exciting shots for the audiences.
- Maintain and manage the products so the presenter has access to the jewellery they need for the next hour and put away jewellery into the vault.
- Make sure the studio maintains Covid restrictions, surfaces get wiped, and masks are worn.
- Work different hours and different shifts due to the 24/7 live program.
- Communicate with the director and the presenter about what we need to do to be more engaging and see if we need to add more to the program.
Runner | BBC Doctors
Birmingham ( September 2021 – November 2022 )
- Drove a Mercedes Van to travel Actors and Directors to ensure they got to set safely and back to the hotel or base.
- Was a big part of the Assistant Directors (AD) team and sometimes 3rd AD whenever needed, as well as 1st AD.
- Gained knowledge and understood roles that are necessary to production.
- Learnt how to operate as a Camera Assistant and Camera Operator.
- Worked 13 hours a day.
- Communicated with and gained the trust of all production and actors.
- Quickly climbed up the production ladder to floor runner on several productions, which led me to be the only runner on a location shoot sometimes or even cover for the AD team.
