Reanna Sss

I am a motivated and adaptable individual eager to contribute my strong work ethic and diverse skills to a dynamic team. With a background in retail and food service, I have developed excellent customer service and communication skills, enabling me to connect with people effectively and provide exceptional support.

I am committed to continuous personal and professional growth, actively seeking opportunities to expand my knowledge and expertise. My ability to learn quickly and tackle challenges head-on has equipped me to thrive in fast-paced environments. I am particularly passionate about working collaboratively, as I believe that a positive team dynamic fosters creativity and innovation.

As I embark on this next chapter of my career, I am excited to bring my enthusiasm and dedication to a role that allows me to make a meaningful impact while gaining valuable experience. I look forward to contributing my unique perspective and strong organizational skills to your team.

Working for Matalan Beaumont Leys Shopping Centre 2023 July – 2024 July

• Data protection and confidentiality – handing customer data sensitively in line with GDPR
• Legal Compliance awareness – understanding consumer protection law, employment laws, health and safety laws.
• Conflict resolution – ability to handle customer disputes 
• Multitasking/time management - assisting customers, restocking shelves and administrative duties
• Persuasion – helping customers make purchases and resolving their concerns  

• Risk management – identifying and mitigating legal risks associated with financial transactions 
• Compliance monitoring – ensuring company adheres to local and international financial laws
• Legal documents – creating and managing legal documents, E.G., service agreements with terms and conditions
• Contractual agreements – working with currency involving negotiating and reviewing contracts
• Contract management – ensuring compliance with contract terms including understanding of non – compliance and managing contracts.

• Understanding of business operation – insight into operational side of retail, compliance with regulations
• Customer service – interacting with customers, creating strong communication skills (verbal and written) 
• Teamwork – collaborating with colleagues

• Customer service – communication, patience, dealing with demanding/rude customers, busy environments 
• Problem solving – dispute resolution by dealing with refunds, click and collects, customer complaints, till service
• Phone etiquette – answering calls on front desks, transferring calls to departments
• Product knowledge/advising – quickly able to research information and portray it correctly, understanding products from learning technical details.

• Reliability – meeting deadlines, hitting targets 
• Adaptable/ fast learner – learning tape guns, sealing heat machines, shrinkers
• Client service orientation – understanding customer satisfaction

• Communication/customer service – customer interactions from Table service, Cash handling, Team collaboration and having client relations. E.G – learnt regular customers orders.
• Ethical standards – Adherences to Procedures by following strict company regulations 
• Attention to detail – order accuracy and inventory management by reporting and rotating stock.
• Conflict Resolution – managing difficult customers/situations, handling complains and operational challenges.

• Adaptability and Fast learner: Adapting to different environments and overcoming challenges while maintaining a 2:1 in Law
• Attention to detail: precision when completing tasks, E.G when reviewing stock and legal documents
• Customer service: effective client communication, interacting with diverse customers daily

2.1 Law graduate 2024